Job Summary
We’re looking for a technically curious and ambitious Customer Support Engineer (Tier 2) to join our world-class support team within the Togetherwork Association Vertical Solution. This role is ideal for someone early in their Salesforce career who is eager to deepen their technical expertise, directly engage with customers, and help solve complex product challenges. You’ll work closely with Tier 2/3 teams and Product to triage issues, enhance customer experience, and build your knowledge of our Salesforce-based architecture.
Responsibilities
Technical Troubleshooting: Investigate and resolve issues involving declarative automation (Flows, Process Builder), Apex classes, Lightning Components, and custom trigger frameworks.
Customer Interaction: Serve as a customer-facing technical expert—responding to cases, conducting troubleshooting calls, and ensuring timely resolution.
Collaboration: Partner with Product and Engineering on escalations, cross-functional collaboration calls, and root cause analysis.
Knowledge Sharing: Contribute to internal documentation and support articles for recurring issues and best practices.
Data Handling: Use tools like Data Loader and Workbench for data updates, imports, and debugging.
Growth Opportunities: Gain exposure to APIs, managed packages, and potential integrations with platforms like Stripe.
Requirements
1–2 years of Salesforce experience in support, development, or admin roles
- 1 year of experience in Tier 2 support role
Hands-on with declarative tools (Flows, Workflow Rules, Process Builder)
Working knowledge of Apex, Triggers, and Lightning Components
Strong analytical skills and attention to detail
Experience with GitHub/code review, data tools (Workbench, Data Loader)
Platform Developer I certification (or willing to obtain within 90 days)
Salesforce Administrator certification
Strong communication skills and customer-centric mindset
Preferred Skills
Exposure to API integrations or middleware (REST/SOAP, MuleSoft)
Familiarity with managed packages and payment platforms (e.g., Stripe)
Basic knowledge of web technologies (HTML, JavaScript, CSS)
Experience in a SaaS or membership/event management environment
Employee Referral Bonus
This position is eligible for a $1,000 employee referral
Access Referral Form Here
Salary Range Disclosure
The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork's total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.
Salary Range
US Remote: $65,000 - $70,000 USD per year
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What We Do
Togetherwork is building the leader in Group Management Software and Payments by bringing together companies serving a wide variety of groups – from Home Owners Associations to Sports Leagues to Cultural Institutions to Summer Camps. We are building on the foundation of OmegaFi, the 25-year leader in providing software and payments services to fraternities and sororities. Recent acquisitions include summer camp, scouting and museum and zoo management software companies. We are actively looking for successful companies to join Togetherwork and help us build the future. Please contact [email protected] for more information.
