Bluesight combines healthcare expertise with AI-powered technology to help manage cost, compliance, and operations.
The Role
Provide technical support to customers and internal users through phone and email. Diagnose and resolve SaaS application, system, network, database, and data-related issues; analyze application data; assist with IT questionnaires and assessments; collaborate with hospital IT and pharmacy teams; maintain customer satisfaction; and participate in occasional overnight on-call coverage.
Summary Generated by Built In
At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. We are a high growth healthcare information technology company with a start-up 'vibe' but over 3,000 customers using our proven solutions.
Position Overview
We are looking for an energetic Support Engineer who will provide technical and network problem resolution to end-users (customers and internal) by performing a question-based diagnosis process while guiding users through step-by-step solutions. The Support Engineer will help complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure software meets their standards
Duties and Responsibilities:
- Answer inbound phone calls from customers on the technical support line
- Respond to emails from customers
- Assist customers with technical issues related to Bluesight products
- Analyze application data and ensure accuracy with resolutions
- Resolve issues, maintain high-end customer satisfaction and confidence
- Other duties and technical projects as assigned
- Occasional overnight on call rotation coverage
Qualifications and Skills:
- Bachelor's degree in related field preferred.
- 2-5 years of experience in administering and/or troubleshooting issues related to SaaS applications, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- Experience with database systems and querying, MongoDB preferred.
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time
This position is open to applicants in the continental United States.
Why Bluesight?
Bluesight’s culture is built on innovation and teamwork. There’s room to grow and opportunities to take initiative. You will partner with sharp, motivated teammates looking to disrupt a massive industry—and have fun doing it. We truly believe that where you work and what you do matters. Join us as we revolutionize the hospital pharmacy landscape!
-Competitive salary
-Time off when you need it – unlimited vacation days!
-Generous insurance coverage
-401k program with a company match
-Fun, collaborative culture!
EOE AA M/F/VET/Disability
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.
Skills Required
- Bachelor's degree in a related field
- 2-5 years of experience administering or troubleshooting SaaS applications, systems, and networks
- Strong Microsoft Excel skills
- SQL and experience working with data sets to analyze issues
- Experience with database systems and querying
- MongoDB experience
- CISSP, A+, Security+, CISM, Network+ or equivalent certification
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment
- Ability to travel up to 10% of the time
Bluesight Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bluesight and has not been reviewed or approved by Bluesight.
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Leave & Time Off Breadth — Time off options include unlimited vacation alongside paid parental, sick, and holiday time. Feedback suggests these policies meaningfully support work–life balance in a fully remote environment.
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Healthcare Strength — Core coverage spans comprehensive medical, dental, and vision insurance, with short‑ and long‑term disability and life insurance included. Feedback suggests this breadth is a strong pillar of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include a monthly wellness stipend and a home‑office stipend, plus connection opportunities through local meetups and company retreats. These extras are often highlighted as valuable additions to total rewards.
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The Company
What We Do
Bluesight enables hospital operations with intelligence that simplifies inventory management, procurement, and compliance. Through its suite of industry-leading, AI-powered solutions, Bluesight ensures that health systems protect every patient and optimize every dollar. Over 3,000 United States and Canadian hospitals rely on Bluesight every day. For more information, please visit bluesight.com. Bluesight's solutions include: KitCheck (inventory management), CostCheck (purchasing optimization), ControlCheck (diversion monitoring), ShortageCheck (shortage prediction and planning) 340BCheck (program compliance), PrivacyPro (patient privacy monitoring).
