Technical Support Engineer – Critical Power Systems
Position Summary
The Technical Support Engineer – Critical Power Systems provides regional technical support for critical power infrastructure across data centre, telecommunications, industrial and mission-critical applications.
The role provides technical ownership of complex field issues from product introduction and commissioning through fault investigation, escalation, root cause analysis, corrective action and lifecycle support. The engineer works closely with Customer Engineers, commissioning teams, service operations, product offering, engineering, quality, factories and customers throughout Asia Pacific.
This is not a traditional helpdesk role. The position requires strong electrical and power-electronics knowledge, practical field experience and the ability to understand interactions across complete electrical systems rather than individual pieces of equipment.
Key Responsibilities
- Take technical ownership of complex faults and escalations through to resolution.
- Analyse alarms, event logs, waveforms, measurements, settings and operating sequences.
- Lead technical investigations and Root Cause Analysis, identifying equipment, installation, application, configuration and system-level causes.
- Provide remote and onsite support during troubleshooting, commissioning, integrated system testing and critical site events.
- Review commissioning procedures, test scripts and technical documentation.
- Coordinate escalations with Engineering, Quality, Product Management and manufacturing facilities.
- Support New Product Development Introduction, first-of-type installations and regional technical readiness.
- Develop service procedures, troubleshooting guides, technical advisories, service bulletins, training material and customer technical reports.
- Deliver technical training, practical fault scenarios and mentoring to field personnel.
- Identify recurring field issues and support permanent corrective actions and continuous product improvement.
- Provide technical input into spare-parts strategy, obsolescence and end-of-life support.
- Maintain a strong focus on electrical safety including isolation, backfeed, stored energy, arc-flash, earthing, bonding and high-energy DC systems.
Product & System Scope
The role supports a broad portfolio of critical power technologies, including:
AC Critical Power: Large, medium, small and modular UPS systems; Static Transfer Switches; automatic/manual transfer systems; Active Harmonic Filters; AC distribution; generator integration and power-quality systems.
DC Critical Power: TELCO DC rectifier systems including 48/54 VDC architectures; high-voltage DC rectifiers including 400 VDC and 800 VDC systems; DC distribution, battery and protection systems.
Electrical Distribution: LV switchboards, protection systems, busway and busbar distribution.
Energy Storage: VRLA and lithium-ion batteries, battery monitoring, Battery Energy Storage Systems and associated controls.
Emerging Technologies: MV UPS, Solid State Transformer systems, high-frequency power conversion and other emerging critical-power technologies.
Technical Capability
The successful candidate should demonstrate strong knowledge of:
- Three-phase electrical systems and power electronics.
- Electrical schematics, single-line diagrams and wiring diagrams.
- Rectifier and inverter operation and control.
- UPS, generator, transformer and load interaction.
- Power-quality analysis including harmonics, THDv, THDi, TDD, power factor, voltage disturbances and resonance.
- AC and DC protection, isolation, earthing and backfeed conditions.
- Event-log, waveform and Power Quality Analyser interpretation.
- Integrated system testing and complex fault finding.
- Applicable IEC, IEEE and local electrical standards.
Qualifications & Experience
Electrical Engineering qualification, electrical trade qualification with significant relevant experience, or equivalent industry experience.
Experience in critical power, data centres or telecommunications is highly desirable, particularly with UPS systems, TELCO rectifiers, 400–800 VDC systems, STS, generators, switchboards, busway, battery systems, energy storage or power-quality equipment.
The successful candidate will demonstrate methodical troubleshooting, strong technical judgement, ownership through to closure, clear customer communication and the ability to remain effective during critical site events.
Regional travel throughout Asia Pacific may be required for technical escalations, root cause investigations, first-of-type installations, factory activities and technical training.
Role Outcome
Resolve complex technical issues safely, accurately and efficiently while increasing the capability of the wider service organisation and ensuring lessons from the field are converted into improved products, procedures, training and service outcomes.
About Us
The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
Skills Required
- Electrical Engineering qualification, electrical trade qualification with significant relevant experience, or equivalent industry experience
- Strong knowledge of three-phase electrical systems and power electronics
- Ability to interpret electrical schematics, single-line diagrams, and wiring diagrams
- Knowledge of rectifier and inverter operation and control
- Knowledge of UPS, generator, transformer, and load interaction
- Knowledge of power-quality analysis, including harmonics, THDv, THDi, TDD, power factor, voltage disturbances, and resonance
- Knowledge of AC/DC protection, isolation, earthing, and backfeed conditions
- Ability to interpret event logs, waveforms, and power-quality analyzer results
- Experience with integrated system testing and complex fault finding
- Knowledge of applicable IEC, IEEE, and local electrical standards
- Experience in critical power, data centers, or telecommunications
- Experience with UPS systems, TELCO rectifiers, 400–800 VDC systems, static transfer switches, generators, switchboards, busway, battery systems, energy storage, or power-quality equipment
- Methodical troubleshooting, strong technical judgment, ownership through closure, and clear customer communication
- Ability to remain effective during critical site events
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
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Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
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Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
Vertiv Insights
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
