Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
A highly skilled and experienced Platform Support Engineer with Subject Matter Expertise (SME) in Red Hat OpenShift Container Platform (RHOCP), Linux and other Platforms like RH Open Stack and AWS is sought.Key Responsibilities
- Incident Management and resolution for Customer incidents for Live production sites with respect to Platform Issues and incidents with aggressive timelines (SLA)
- Handling network outages & Emergencies that involves debugging and providing immediate resolutions.
- Working closely with customers and onsite teams across the globe.
- Raising and tracking issues with other partner vendors
- Executing Production changes, Configs, Software upgrades, License renewals and other production changes in Approved Maintenance windows.
- Analysis and finding RCA for complex issues in platform for Mobile telecom domain.
- RHOCP Expertise: Serve as the SME for RHOCP, providing guidance, performing version upgrades, and implementing/managing OpenShift Operators
Job Requirements
- 5+ years of experience in the IT/Telecom industry
- 3+ years of experience working with virtualization technologies (vSphere, Xen, KVM, Red Hat Virtualization, Docker, PowerCLI, or Microsoft Hyper-V) and cloud technologies like RH Open Shift & OpenStack Platform.
- Strong working & troubleshooting experience in Linux/CentOS/Ubuntu
- Should be conversant with CLI for RedHat OpenShift & Openstack modules like NOVA, SWIFT, GLANCE, NEUTRON, HEAT
- Expertise in Handling Ceph and storage issues
- Expertise in Handling PVCs and its knowledge
- Understanding of core networking topology and devices (switches, routers, firewalls, and load balancers)
- Experience on Shell Scripting or Python
- Experience in Automation Tools like Ansible or Chef or Puppet.
- Container technologies Docker, Kubernetes Infrastructure-as-as-Service IaaS products
- Ability to explain technical concepts to non-technical audiences
- Strong communication and writing skills required.
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
Skills Required
- 5+ years of experience in the IT/Telecom industry
- 3+ years of experience working with virtualization technologies
- Strong working & troubleshooting experience in Linux/CentOS/Ubuntu
- Experience on Shell Scripting or Python
- Expertise in Handling Ceph and storage issues
Mavenir Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mavenir and has not been reviewed or approved by Mavenir.
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Leave & Time Off Breadth — PTO, paid holidays and sick time are consistently part of the package, with parental leave also highlighted. Time off is often regarded as a strong aspect of the offering.
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Healthcare Strength — Core medical, dental, and vision coverage—along with disability options—are presented as part of a comprehensive program. Wellness and assistance resources further support employee health needs.
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Wellbeing & Lifestyle Benefits — Employee assistance, wellness initiatives, recognition programs, learning via Mavenir University, and volunteer PTO (MAVcares) expand support beyond core insurance. These extras are positioned as meaningful add-ons to the overall package.
Mavenir Insights
What We Do
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is focused on transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
