Technical Support Engineer - Optical Telecoms & DWDM

Technical Support Engineer – Optical Telecoms & DWDM

Tokyo, Japan Remote

Home & Office Hybrid

Act as DWDM system engineer to test already designed and build up DWDM rings in a test environment with the following activities:

• Prepare the test documentation for the specific DWDM system
• Quality checks on the build system
• Commissioning of the DWDM system
• Loading the configuration files
• Testing/troubleshooting
• Final configuration settings
• Test documentation
• Customer presentation
• Proof Of Concept/Demo
• Handover for site delivery

Care services:

Act as customer’s interface for advanced Care service delivery and support, often in several areas/countries if requested. Work with large and / or complex projects or troubleshooting cases. Scope is often solution/system level. 

• Provide advanced technical support for queries (customer & internal), according to customer contract and internal support model.
• Leading role in complex troubleshooting cases, including 3rd party equipment and Multivendor Interfaces
• Responsible for meeting contracted response times.
• Responsible as technical customer contact
• Handles technical requests, provides understanding of customer’s network configuration, co-ordinates resolution delivery
• System tracing and protocol flow analysis, expert in utilizing troubleshooting tools
• Participate in 24X7 Oncall Roster

Generic knowledge and activities

• Project management duties (e.g. planning of a subproject or special Care projects, technical manager substitute, managing subcontractors).
• Consultancy type of activities: Applies customer understanding in customer relationship building, opportunity identification
• Type testing in test bed and writing test cases based on feature requirements or functionalities
• Method of procedures for SW upgrades

Experience and Education

• Bachelor’s or Master’s degree, preferably from electrical engineering, communications engineering or physics.
• Good understanding of physical backgrounds and system architecture of Packet Optical systems
• 7+ years relevant experience
• Experiences in planning and setup of test beds for optical system verification

Professional Experience

• Advanced Knowledge of Optical Transport Network.
• Advanced Knowledge of DWDM technologies/product
• Advanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologies
• Advanced Knowledge of System testing
• Advanced foundation-knowledge in Network Management System and OAM concept
• Advanced DCN design and deployment skills for Optical Transport Network
• Advanced Skills of Information seeking
•  Knowledge of Industry transport products (at least product theory and implementation)
• Basic Knowledge of Project Management
• Fluent English, both written and spoken

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“This position requires direct or indirect access to certain confidential information, hardware, software, technology, or technical information (referred to here as “Export-Controlled Information”) controlled under the U.S. International Traffic in Arms Regulations (ITAR) and/or the U.S. Export Administration Regulations (EAR). All personnel in this position must be eligible to or be able to obtain authorization from the appropriate agency to access applicable Export-Controlled Information. The U.S. Department of Commerce currently requires a foreign person with a most recent citizenship or permanent residency of Sudan, Ukraine, or a country currently designated in Country Group D:1, E:1 or E:2 (Supplement No. 1 to Part 740, Title 15) to have an export control license to access our Export-Controlled Information, unless they meet certain exemptions provided under U.S. export control laws and regulations. The list of applicable countries in Country Group D:1, E:1 or E:2 may be updated by the U.S. government from time to time. The current processing time for an export control license is approximately 4 to 6 months.

Your employment or engagement with Infinera shall be contingent on verifying your eligibility or requirement for obtaining a necessary license and/or authorization from the appropriate agency. You will be required to provide certain information for export control compliance assessment purposes, and your information will be reviewed by Infinera's hiring and export control teams to ensure compliance with the U.S. export control laws and regulations. Infinera will collect necessary documents (such as proof of citizenship etc.) to assess license/authorization requirements if you are offered and accept the position.”

Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.