The Role
Provide enterprise-level technical support for merchants using POS software. Diagnose and troubleshoot application issues through email, phone, and online meetings; demonstrate products; install and configure POS devices; onboard and train merchants; and deliver support in a 24/7 rotational-shift environment. Occasional client-site travel may be required for troubleshooting.
Summary Generated by Built In
Position Title: Technical Support Engineer (Kannada)
Experience: 0-2 years
Location: Noida (Delhi NCR)
Position Type: Full Time
** Candidates should be fluent in Kannada & English and willing to work in rotational shift **
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Roles and Responsibilities
- Responsible to merchant’s support queries
- Support on email / phone calls / google meets to give clients quick answers
- Online meeting with merchants to diagnose the software issues
- Providing product tech demonstration to the merchants
- Installing and configuring merchant’s POS device
- Merchant On-boarding, product online training.
- Ability to work in 24*7 support environment
- Willing to travel to client side for troubleshooting, if needed
Education
- Bachelor’s degree in computer science or information technology
- Proven work experience of 0-2 yrs as an application support / technical support role
- Ability to solve complex application/software issues
- Excellent interpersonal skills
- Good written and verbal communication skills
Skills Required
- Fluency in Kannada and English
- Willingness to work rotational shifts in a 24/7 support environment
- Bachelor’s degree in Computer Science or Information Technology
- 0–2 years of experience in application support or technical support
- Ability to solve complex application and software issues
- Excellent interpersonal skills
- Good written and verbal communication skills
- Willingness to travel to client sites for troubleshooting when needed
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The Company
What We Do
QueueBuster™ is a powerful Mobile POS Solution for all kinds of businesses. From large format retail stores to small carts and kiosks, QueueBuster™ has all that you need to run your business like a breeze. Manage your Products, Inventory, Loyalty and CRM from a single location, anytime anywhere!
