Technical Support Engineer – MiCOM / Conv

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Pallāvaram, Kancheepuram, Tamil Nādu, IND
In-Office
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
Job Description SummaryGood Knowledge in Power System Protection and Numerical Relays in general. Lead the customer support organization India team (L2) Numerical/Conventional relays and to meet the KPIs set. Mainly handle Queue management of the complaints and follow ups with multiple teams to for the closure of Providing technical support for Grid Automation Products to customers.

Job Description

Job Description

  • Act as the single point of contact to the customer for Numerical and Conventional relays on timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer ·
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
  • In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members

Qualifications/Requirements

  • Bachelor's degree/Diploma in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college
  • At least 6 years of experience in Trouble shooting / Engineering / Commissioning of Grid Automation Products and Systems on MiCOM and legacy conventional relays.
  • Essential experience, knowledge and demonstrated practical skills in HV (or MV) Substation Protection and  Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Desired Characteristics

  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead strategic programs.

Additional Information

Relocation Assistance Provided: Yes

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The Company
HQ: , Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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