Park Place Technologies

Technical Support Engineer - Level 3

Posted 2 Days Ago

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Markham, ON, CAN

Hybrid

Senior level

Hardware • Information Technology

The Role

Provide advanced operational support and escalation for enterprise x86 infrastructure and private cloud services. Troubleshoot complex incidents, perform root cause analysis, support patching/upgrades/migrations, maintain availability/security/performance, and drive automation and continual improvement. Collaborate across networking, storage, backup, public cloud, and security teams while participating in major incidents, onboarding, and technical projects. Develop documentation and operational standards.

Summary Generated by Built In

Technical Support Engineer - Level 3 (X86 Cloud)
Purpose of RoleResponsible for the implementation, administration, support, maintenance, troubleshooting, automation, optimisation, and continual improvement of enterprise x86 infrastructure, private cloud hosted services, and associated operational platforms within managed services and customer environments. Acts as a technical escalation point and provides technical support for assigned services and customer environments.Core Responsibilities

Provide advanced operational support for infrastructure and private cloud services.
Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
Perform root cause analysis and implement corrective and preventative actions.
Support configuration, patching, upgrades, migrations, and decommissioning activities.
Maintain platform availability, security, resilience, performance, and capacity.
Act as a technical escalation point for support and operational teams.
Participate in major incidents, service transitions, onboarding activities, and technical projects.
Collaborate with networking, storage, backup, public cloud, security, and observability teams.
Develop and maintain technical documentation, standards, procedures, and knowledge articles.
Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.

Technical Scope

Enterprise x86 server infrastructure
Windows Server platforms
Nutanix and Cohesity
VMware and virtualisation platforms
Active Directory and identity services
High Availability and Disaster Recovery solutions
Infrastructure automation and configuration management
Security, patching, and compliance controls
Proxmox

Technical Skills and ExperienceEssential

Strong experience supporting enterprise x86 infrastructure within managed services or enterprise environments.
Advanced Windows Server and VMware administration and troubleshooting skills.
Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
Experience with PowerShell, scripting, automation, and operational tooling.
Knowledge of High Availability, Disaster Recovery, and business continuity practices.
Experience operating within ITIL aligned Incident, Problem, Change, Request, and Major Incident Management processes.

Desirable

Automation and scripting experience
Knowledge of scalable and highly available architectures
Experience with monitoring, observability, and event management platforms.

Bonus Points:

Vendor certifications a plus for specific platform support needs.

Education:

Bachelor's degree or equivalent experience preferred.

Travel:

10%

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by calling 1-877-778-8707.Park Place Technologies is an Equal Opportunity Employer D/V.Park Place Technologies has an in-house recruiting team that focuses exclusively on the hiring needs of our company. We are not currently accepting additional third-party agreements or unsolicited resumes. If you would like to be considered as a preferred partner with Park Place Technologies, please submit your detailed information to [email protected]. Any CVs submitted directly to hiring managers will be considered unsolicited and become the property of Park Place Technologies.

Skills Required

Experience supporting enterprise x86 infrastructure within managed services or enterprise environments.
Advanced Windows Server administration and troubleshooting skills.
Advanced VMware administration and troubleshooting skills.
Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
Experience with PowerShell, scripting, automation, and operational tooling.
Knowledge of High Availability, Disaster Recovery, and business continuity practices.
Experience operating within ITIL-aligned Incident, Problem, Change, Request, and Major Incident Management processes.
Experience with monitoring, observability, and event management platforms.
Automation and scripting experience (additional/advanced).
Vendor certifications for specific platform support (a plus).
Bachelor's degree or equivalent experience.

Park Place Technologies Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park Place Technologies and has not been reviewed or approved by Park Place Technologies.

Healthcare Strength — Healthcare coverage is presented as at‑market or better, with comprehensive medical, dental, and vision offerings for employees and families. Wellness resources and employer‑verified benefit listings reinforce strong core coverage.
Retirement Support — A 401(k) program is emphasized, with indications of employer matching that strengthen retirement readiness. Public benefits materials point to a solid retirement foundation.
Wellbeing & Lifestyle Benefits — Wellbeing programs span a global wellness portal, biometric screenings, yoga, smoking‑cessation support, and on‑site amenities at the Cleveland HQ. Onsite childcare and wellness rooms further signal investment in everyday wellbeing where available.