The Role
Provide L2 technical support for a cybersecurity SaaS platform in a hybrid Israel-based role. Troubleshoot complex network, cloud, IAM, security, and application issues; analyze logs and dashboards to identify root causes; manage high-priority incidents; document reproducible solutions; communicate technical concepts clearly to customers; and collaborate with Product, Engineering, and Customer Success teams to improve support processes and customer experiences.
Summary Generated by Built In
Summary
Location: Israel (Hybrid).
Work Schedule: Monday to Friday, with Saturday and Sunday as regular days off. The role follows local business hours in Israel.
Work Schedule: Monday to Friday, with Saturday and Sunday as regular days off. The role follows local business hours in Israel.
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Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations more strict, organizations struggle to answer one key question: “Is my data safe?"
At Varonis, we see the world of cybersecurity differently. Instead of chasing threats, we believe the most practical approach is protecting data from the inside out. We’ve built the industry’s first fully autonomous Data Security Platform to help our customers dramatically reduce risk with minimal human effort.
At Varonis, we move fast. We’re an ultra-collaborative company with brilliant people who care deeply about the details. Together, we’re solving interesting and complex puzzles to keep the world’s data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
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The Responsibilities:
- Be the Game-Changer: Be part of a high-octane support team with vision, grit, and a relentless drive for excellence. You’re not here to twiddle your thumbs; you’re here to inspire, challenge, and elevate.
- Solve Complex Problems: When others see a roadblock, you see a challenge worth conquering. You’ll tackle issues head-on with creativity, tenacity, and a refusal to settle for anything less than excellence. Approach challenges with a solution-oriented mindset. Proactively identify and address potential issues before they impact customers. You’re the go-to when others throw in the towel.
- Obsess Over Customers: Our customers aren’t just clients; they’re your mission. Ensure their experience isn’t just good, but legendary. Get inside their heads, anticipate their needs, go above and beyond, and make sure they know we’ve got their back, every step of the way. Our customers don’t just deserve support; they deserve unforgettable experiences.
- Collaborate Boldly: Collaborate within your team to find resolutions faster. Work closely with cross-functional teams (Product, Engineering, Customer Success, etc.) to ensure seamless communication and support. Bring your insights to the table and challenge the status quo. Your collaboration isn’t just participation it’s disruption with purpose.
- Innovate Relentlessly: Implement solutions that go beyond traditional technical support. You’re here to challenge the norm and set new benchmarks in technical support. Find opportunities to enhance our processes, tools, and customer experiences, and don’t hesitate to shake things up.
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The Requirements:
- Experience with SaaS Platforms: Understanding of cloud architectures (e.g., AWS, Azure, GCP) and IAM solutions (e.g. Okta, Azure AD, or AWS IAM)
- Deep understanding of SaaS-specific security challenges, such as multi-tenancy, data segregation, and secure API management.
- Familiarity with firewalls, VPNs, IDS/IPS, and network protocols (TCP/IP, DNS, SSL/TLS).
- Experience in troubleshooting network-related issues in a SaaS environment
- Analytical Thinking: Expertise in analyzing logs from various sources (firewalls, servers, applications) to identify complex technical issues.
- Strong initiative in identifying potential issues before they become critical, using ADX logs and Grafana dashboards.
- Ability to think critically and solve complex problems, often under pressure.
- Strong troubleshooting skills, with a focus on identifying not just the symptoms but the root cause of issues.
- Effective Communicator: Ability to document troubleshooting processes and findings clearly, ensuring that all steps are reproducible and understandable.
- Strong communication and interpersonal skills, with the ability to translate complex technical concepts into understandable terms for customers.
- Growth Oriented: A strong desire to learn, adapt, and grow in a dynamic environment. Ability to think strategically and execute with excellence. You’re never satisfied with “good enough.” You’re constantly learning, growing, and pushing yourself and your team further.
- Resilience: Ability to handle high-pressure situations, especially during critical incidents, and remain calm and focused.
- Customer-Centric Mindset: You get that customer success is the ultimate goal. You’re committed to delivering exceptional experiences, no matter what it takes. Your customers are your passion. You don’t just solve their problems—you blow their expectations out of the water.
- Empathy & Patience: Skill in managing customer concerns, especially during security incidents, with a focus on clear, calm, and effective communication.
- Natural Leader: When you speak, people listen and they follow. You lead through influence and inspire your peers with your expertise and drive. People look to you for guidance, and you’re always ready to mentor and inspire. You understand the impact that collaboration brings to a team.
- Time Management and Prioritization: Strong organizational skills and the ability to manage time effectively, especially when dealing with multiple high-priority issues simultaneously. Ability to prioritize tasks based on urgency, impact, and customer needs.
- Battle-Tested: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). But your experience and mindset matter more than paper credentials.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
#LI-Hybrid
Skills Required
- Experience with SaaS platforms and cloud architectures such as AWS, Azure, or GCP
- Experience with IAM solutions such as Okta, Azure AD, or AWS IAM
- Understanding of SaaS security challenges, including multi-tenancy, data segregation, and secure API management
- Familiarity with firewalls, VPNs, IDS/IPS, and network protocols including TCP/IP, DNS, and SSL/TLS
- Experience troubleshooting network-related issues in a SaaS environment
- Expertise analyzing logs from firewalls, servers, and applications
- Experience using ADX logs and Grafana dashboards to identify potential issues
- Strong troubleshooting, analytical thinking, and root-cause analysis skills
- Ability to document troubleshooting processes and findings clearly
- Strong communication and interpersonal skills for explaining technical concepts to customers
- Ability to handle high-pressure situations and critical incidents calmly
- Customer-centric mindset with empathy and patience during customer concerns and security incidents
- Ability to mentor peers and lead through influence
- Strong time management, organization, and prioritization skills
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
Varonis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Varonis and has not been reviewed or approved by Varonis.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, and vision options that start immediately in some locations. The package is frequently characterized as a strong part of the overall rewards offering alongside other core benefits.
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Retirement Support — Retirement benefits include a 401(k) with company matching (or a pension plan by region), which strengthens the long-term value of the package. Participation is complemented by additional ownership programs that increase total-rewards attractiveness.
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Equity Value & Accessibility — Equity-related rewards such as stock options and an employee stock purchase plan (ESPP) are a notable part of the total compensation mix. These elements are often cited as helping offset middling perceptions of base pay, especially where equity participation is accessible.
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The Company
What We Do
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data on premises and in the cloud: sensitive files and emails; confidential customer, patient and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects insider threats and cyberattacks by analyzing data, account activity, perimeter telemetry, and user behavior; prevents and limits disaster by discovering, classifying and locking down sensitive, regulated and stale data; and efficiently sustains a secure state with automation. With a focus on data security, Varonis serves a variety of use cases including data protection, threat detection and response, and compliance. Varonis started operations in 2005 and, as of December 31, 2018, had approximately 6,600 customers worldwide — comprised of industry leaders in many sectors including technology, consumer, retail, financial services, healthcare, manufacturing, energy, media, and education.
