Responsibilities
- When all efforts to resolve an issue have been exhausted and progress towards a resolution have stalled, to escalate the Product/Engineering team, Engineer must:
- Consult their peers and/or team SME on the issueIssue must be clearly defined including steps/actions taken up to this point
- Relevant account information (business name, name of contact, etc.) should be clearly documented
- Where appropriate, replication of the issue has been completed and documented
Qualifications & Requirements
- Minimum of 3-4 years of experience
- Advanced API knowledge
- Scripting languages (JavaScript, Python, etc.) Ability to create basic scripts to analyse data from within the application and report back to customers with detailed explanations.
- Escalation responsibilities include first responding to customers and bringing in more experienced engineers when appropriate
- Ability to interpret, develop, and execute scripts of varying complexity under pressure and for quick response
- Ability to prioritise, manage time effectively and multitask with added pressure of time sensitive escalations
- Empathy and understanding based on experience.
What the Team is Saying
What We Do
Deputy is the world’s leading workforce management platform, revolutionizing hourly work for over 1.5 million workers and 375,000 workplaces across over 100 countries. For over 15 years, Deputy has helped businesses to effortlessly navigate and comply with complex labor laws while enhancing employee engagement with predictable, transparent and flexible scheduling, and delivering actionable insights to transform labor efficiency into a competitive advantage.
Deputy is more than just a solution – it’s a trusted partner in building workplaces that foster productivity, well-being, and growth. Discover how we are improving the world of work, one shift at a time at www.deputy.com
Why Work With Us
Creativity and teamwork drive our culture. We embrace diverse ideas and encourage collaboration. Our team enjoys remote flexibility while regularly connecting in person whenever possible. These gatherings foster collaboration, strengthen bonds, and reinforce our commitment to building Deputy together.
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Deputy Offices
Remote Workspace
Employees work remotely.
We are a Remote first company. Our workplace Hybrid policy allows for employee flexibility. Deputies are given the option to work from home or work from our WeWork offices.
