Technical Support Engineer II

Posted 5 Days Ago
Be an Early Applicant
Bratislava
Senior level
Information Technology
The Role
The Technical Support Engineer II will provide expert technical support for ESET products, troubleshoot and resolve complex issues, collaborate with developers, and manage customer data logs. This role entails 24/7 availability and requires independent problem-solving skills, along with strong communication in English and Slovak.
Summary Generated by Built In

Summary

Ask no longer "are you sure it´s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.

Job description

As our Technical Support Engineer, you are expected to:

  • Provide technical support for ESET products to our customers and partners
  • Search for solutions of issues in cooperation with developers
  • Gather data about new issues solved and provide them to other teams / departments
  • Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.) 
  • Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
  • For complex issues provide detailed findings to developers
  • Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).

Ideal candidate has:

  • At least 5 years of experience on similar position
  • Active English language (min. B2 level written and spoken)
  • Active Slovak language (min. B2 level written and spoken)
  • Excellent communication skills
  • Problem solving and solution seeking attitude
  • Drive to learn

Knowledge of at least one of the following is a must:

  • Advanced/expert knowledge of UNIX/Linux OS
  • Advanced/expert knowledge of Microsoft Windows Server

Basic knowledge of following is a must:

  • RDBMS
  • Active Directory and GPO
  • Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)
  • Networking Tools and Utilities
  • AV/Firewall Rules and Policies
  • Virtualization


Knowledge of following is an advantage:

  • Microsoft Exchange Server
  • Microsoft SharePoint Server
  • IBM Lotus Domino / HCL Domino
  • Android
  • Mac OS X
  • ESET PROTECT 
  • Experience with antivirus products
  • Experience with REST APIs 

Employee perks, benefits:

  • please visit our website: https://www.eset.com/sk/o-nas/kariera/benefity/ 

Basic wage component (gross): from 1750 EUR

  • Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).

Benefits

Health & well-being

  • BenefitPlus
  • Healthcare (check-ups/annual programs)
  • Multisport card
  • Travel card "električenka"
  • Supplementary pension saving
  • Sick days

Family

  • Marriage allowance
  • Childbirth allowance
  • Parental contribution
  • ESET family events (Family day, St.Nicholas)

Office

  • Refreshments in the office (fruits, coffee, soft drinks)
  • Let´s get together breakfast
  • Activity room, quiet room
  • ESET events (Žranica, Christmas party..), teambuildings

Other

  • Loyalty allowance
  • Loyalty extra days off
  • Loyalty cake
  • Loyalty glass award
  • Refer a friend
  • Christmas presents
  • Discounts from external providers

Primary location

Bratislava

Additional locations

Time type

Full time

Top Skills

Linux
Windows
Unix
The Company
San Diego, CA
1,697 Employees
On-site Workplace
Year Founded: 1992

What We Do

For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.

Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.

And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.

ESET - Progress. Protected.

Visit www.eset.com to learn more

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