Job posting title
Technical Support Engineer II
Job summary
Ask no longer "are you sure it´s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.
Job description
As our Technical Support Engineer, you are expected to:
- Provide technical support for ESET products to our customers and partners
- Search for solutions of issues in cooperation with developers
- Gather data about new issues solved and provide them to other teams / departments
- Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
- Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
- For complex issues provide detailed findings to developers
- Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).
Ideal candidate has:
- At least 5 years of experience on similar position
- Active English language (min. B2 level written and spoken)
- Active Slovak language (min. B2 level written and spoken)
- Excellent communication skills
- Problem solving and solution seeking attitude
- Drive to learn
Knowledge of at least one of the following is a must:
- Advanced/expert knowledge of UNIX/Linux OS
- Advanced/expert knowledge of Microsoft Windows Server
Basic knowledge of following is a must:
- RDBMS
- Active Directory and GPO
- Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)
- Networking Tools and Utilities
- AV/Firewall Rules and Policies
- Virtualization
Knowledge of following is an advantage:
- Microsoft Exchange Server
- Microsoft SharePoint Server
- IBM Lotus Domino / HCL Domino
- Android
- Mac OS X
- ESET PROTECT
- Experience with antivirus products
- Experience with REST APIs
Employee perks, benefits:
- please visit our website: https://www.eset.com/sk/o-nas/kariera/benefity/
Basic wage component (gross): from 1750 EUR
- Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
Job requisition
JR-04566 Technical Support Engineer II (Open)
Primary location
Bratislava
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
