The Role
Respond to high-severity incidents, analyze system logs, troubleshoot REST API and Java/microservices issues, monitor servers and backups with observability tools, manage enterprise support tickets, escalate recurring bugs to engineering, and maintain technical documentation and SOPs.
Summary Generated by Built In
As a Technical Support Engineer, you will:
- Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.
- Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.
- Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.
- Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.
- Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).
What You Bring to the Table:
- 6+ years of experience in technical support, incident management, application support, or a related domain.
- Strong understanding of REST APIs, API troubleshooting, and data flow analysis.
- Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.
- Knowledge of Java APIs, API management, and microservices architecture.
- Experience handling production incidents and managing support tickets in enterprise environments.
- Strong documentation and process management skills.
You Should Possess the Ability to:
- Diagnose and resolve complex technical incidents in a timely manner.
- Analyze system logs and identify root causes of application or API-related issues.
- Communicate effectively with clients, stakeholders, and engineering teams.
- Prioritize and manage multiple high-impact support requests simultaneously.
- Monitor system performance proactively and recommend preventive actions.
- Create and maintain clear technical documentation and SOPs.
What We Bring to the Table:
- Opportunity to work on enterprise-scale systems and APIs.
- Exposure to modern monitoring, observability, and incident management practices.
- A collaborative environment that encourages knowledge sharing and continuous learning.
- Opportunities to work closely with cross-functional engineering and product teams.
- Challenging technical problems that contribute to professional growth and skill development.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/
Skills Required
- 6+ years of experience in technical support, incident management, or application support
- Strong understanding of REST APIs and API troubleshooting
- Experience with monitoring and observability tools such as Zabbix, Grafana, or Datadog
- Knowledge of Java APIs, API management, and microservices architecture
- Experience handling production incidents and managing enterprise support tickets
- Strong documentation and process management skills
- Ability to analyze system logs and identify root causes of application or API issues
- Ability to prioritize and manage multiple high-impact support requests simultaneously
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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