The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our Aspen global community.We are seeking a Technical Support Engineer to join our Aspen Engineering Solutions Technical Support team. The ideal candidate should be able to learn new concepts quickly, be an innovative thinker, demonstrate high initiative, have great communication skills and work to the highest ethical standardsYour Impact
- Assignments will be varied. Your time will be divided between solving customer problems with our Aspen Engineering solutions via telephone/web, deploying engineering software, delivering high quality training on our Aspen Engineering solutions.
- Provide customer specific reviews, health checks and guidance to holistically solve customers’ business problems. Provide specific recommendations for customers to achieve more business value from our products.
- Drive improvement in our Engineering software. Provide your own ideas and bring customer feedback to the R&D team to make our products better.
- Serve as a key focal point for problem escalation and resolution.
- Develop and maintain Engineering training course materials and curriculum to include newly released functionality and the latest trends in Simulation fields.
- Author white paper solution articles for publication to the user community through our support web knowledge base.
- Test pre-released versions of AspenTech software.
- Travel to customer sites if required. Travel is usually less than 30% and may occasionally be international.
- Deliver the product trainings at the office and customer site in Worldwide to meet the demand from customer.
- Knowledge transfer sessions for internal staff on technical issues.
- Provide necessary Sales Support by Demonstrating Product functions, Demo and presentation.
- Minimum working experience of 3 years with Aspen Engineering solutions like Aspen Plus, EDR, HYSYS, REFSYS, ACCE and Aspen Basic Engineering or other relevant software tools
- Experience in Aspen Polymers, Aspen Custom modelers , Online and Aspen Utilities are added advantages.
- Engineering Degree B Tech / BE in Chemical / Process Engineering / Petroleum Engineering [or] Petrochemical is minimum.
- Master’s degree or higher qualification is advantage.
- Experience in designing and developing Process simulation models using Aspen Plus, EDR, HYSYS, ACCE and Aspen Basic Engineering
- Excellent troubleshooting solving simulation and convergence problem,
- Experience in Teaching or training delivery is added advantage.
- Excellent Communication Skills in English and writing Skills are essential for the Job
- Interpersonal and Customer Relationships
- #LI-RK1
Skills Required
- Minimum 3 years experience with Aspen Engineering solutions (Aspen Plus, EDR, HYSYS, REFSYS, ACCE, Aspen Basic Engineering) or other relevant tools
- Experience designing and developing process simulation models using Aspen Plus, EDR, HYSYS, ACCE and Aspen Basic Engineering
- B.Tech / BE in Chemical, Process, Petroleum or Petrochemical Engineering (minimum)
- Excellent troubleshooting skills for simulation and convergence problems
- Excellent English communication and writing skills
- Interpersonal skills and ability to manage customer relationships
- Experience with Aspen Polymers, Aspen Custom Modeler, Aspen Online, and Aspen Utilities
- Master's degree or higher
- Experience in teaching or training delivery
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
