About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.
Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
Apply today to help us achieve our mission.
Summary:
Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support
team, providing world-class support to our customers.
Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern
technologies and concepts and solve technical questions.
This individual should have significant technical knowledge and understanding of IT,
networking, and cyber security concepts, combined with the ability to troubleshoot technical
customer issues and maintain a clear, professional, and efficient customer interaction.
This position reports directly to the Technical Support team manager and based remote in the UK with a preference for the Belfast area.
What You'll Do:
Provide post-sales phone and email support to the Delinea customer base.
Resolve technical customer problems and drive process/policy improvements through root cause analysis.
Call customers to troubleshoot technical issues.
Participate in group problem solving meetings to overcome challenging issues.
Researching and solving complex issues.
Working closely with Team Lead to meet SLA and customer requirements.
Test and verify product functionality to reproduce customer issues.
Document detailed failure and solution information within cases.
What You'll Need:
2+ years in a Technical Support Engineer role preferred.
2-year degree required; 4-year degree in Computer Science or related program a plus.
Experience with SQL 2014 or higher.
Ability to write and demonstrate SQL queries or scripts preferred.
Experience with PowerShell, Bash or other scripting languages a plus
The ability to code in any programming language is a plus.
Knowledge of installing and maintaining webservers (IIS etc.).
Prior working experience with .NET applications is highly desired.
The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
Strong written and verbal English skills required.
Ability to work with diverse worldwide team members and management.
Why work at Delinea?
We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.
We invest in people who are smart, self-motivated, and collaborative.
What we offer in return is meaningful work, a culture of innovation and great career progression.
At Delinea, our core values are STRONG and guide our behaviors and success:
Spirited - We bring energy and passion to everything we do
Trust - We act with integrity and deliver on our commitments
Respect - We listen, value different perspectives, and work as one team
Ownership - We take initiative and follow through
Nimble - We adapt quickly in a fast-changing environment
Global - We embrace diverse people and ideas to drive better outcomes
We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.
Skills Required
- 2+ years in a Technical Support Engineer role
- 2-year degree required; 4-year degree in Computer Science or related program a plus
- Experience with SQL 2014 or higher
- Ability to write and demonstrate SQL queries or scripts
- Experience with PowerShell, Bash or other scripting languages
- Knowledge of installing and maintaining webservers (IIS etc.)
- Prior working experience with .NET applications
- The ability to troubleshoot applications deployed in a Mac OS environment
- Strong written and verbal English skills
Delinea Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delinea and has not been reviewed or approved by Delinea.
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Healthcare Strength — Company materials highlight comprehensive medical, dental, vision, disability, HSA/FSA options, and an EAP as part of the core package. Feedback suggests health and protection coverage is a well-rounded pillar of total rewards.
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Leave & Time Off Breadth — The package includes discretionary/unlimited PTO alongside paid company holidays. Feedback suggests the breadth of time off is attractive, though real usage can depend on team norms.
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Parental & Family Support — Paid parental leave is defined for both primary and secondary caregivers. Feedback suggests these provisions are meaningful support for caregivers.
Delinea Insights
What We Do
Delinea is a leading provider of privileged access management (PAM) solutions that make security seamless for the modern, hybrid enterprise. Our solutions empower organizations to secure critical data, devices, code, and cloud infrastructure to help reduce risk, ensure compliance, and simplify security. Delinea removes complexity and defines the boundaries of access for thousands of customers worldwide, including over half of the Fortune 100. Our customers range from small businesses to the world's largest financial institutions, intelligence agencies, and critical infrastructure companies. As organizations continue their digital transformations and move to the cloud, they are faced with increasingly complex privileged access requirements for the expanded threatscape. But the opposite of complex isn’t simple – it’s seamless. At Delinea, we believe every user should be treated like a privileged user and wants seamless, secure access, even as administrators want privileged access controls without excess complexity. Our solutions put privileged access at the center of cybersecurity by defining the boundaries of access. With Delinea, privileged access is more accessible. Get to know our industry-leading privileged access management solutions: - Delinea Secret Server: Secure privileges for service, application, root, and administrator accounts across your enterprise with our enterprise-grade PAM solution. Available both on-premise or in the cloud. https://delinea.com/products/secret-server/ - Delinea Cloud Suite: A unified PAM platform for managing privileged access in multi-cloud infrastructure to seamlessly secure access and protect against identity-based cyberattacks. https://delinea.com/products/cloud-suite/ - Delinea Server Suite: Secure and comprehensive access control to on-premises infrastructure, centrally managed from Active Directory, minimizing risk across all Linux, UNIX, and Windows systems. https://delinea.com/products/server-suite
