Technical Support Engineer I

Do you enjoy solving complex technical challenges and helping customers find solutions that make their day better? If you're someone who thrives on tackling new problems, learning continuously, and delivering exceptional service, we'd love to have you on our team!
In this role, you'll work closely with our APAC team to support customers across diverse regions, each with their unique needs. This isn't just about technical skills-it's about connecting with people, understanding their challenges, and making a real impact.
If you're ready to grow your expertise, work with a dynamic team, and make a difference for our customers, we want to hear from you!
About the Team
Our APAC support team, based in Australia, Japan and the US, delivers top-notch assistance to a wide range of technical customers. With deep expertise and problem-solving skills, our engineers tackle application challenges with precision and care.
Serving such a diverse and dynamic region requires more than technical know-how-it takes an understanding of the unique needs of each customer. Our team excels at adapting to these challenges, ensuring every solution is as effective as it is thoughtful.
About the Role
In this role, you'll become a subject matter expert in our cutting-edge security products, especially InsightIDR, our leading detection and response solution. This is an opportunity to develop your skills, collaborate globally, and make a real impact in the world of cybersecurity.
What you'll do:

• Be the face of Rapid7 by assisting customers with solving complex technical issues.
• Showcase your tech skills by helping customers set up and troubleshoot their Rapid7 products.
• Get creative by designing workflows to analyse large log files and uncover the root of reported issues.
• Leverage a wide range of resources to learn, investigate, and replicate customer challenges.
• Collaborate with teams across the globe, including engineering and product teams, to find effective solutions.
• Continuously expand your knowledge of our product suite and grow into a trusted subject matter expert.
• Dive deep into troubleshooting to identify software defects or false positive alerts.

What you'll bring to the team:

• Technical experience: 1-2 years in Technical Support or a related role, with a knack for troubleshooting and resolving complex issues.
• Top-notch communication: Clear and effective verbal and written skills to connect with customers and teammates alike.
• Networking know-how: A solid understanding of network architecture and troubleshooting.
• Operating system expertise: Hands-on experience administering one or more operating systems (Linux, Windows, or MacOS).
• Critical thinking: Strong problem-solving skills and the ability to think critically under pressure.

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
About Rapid7
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.
With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
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