At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Overview:
Broadridge is seeking a proactive and skilled Technical Support Engineer to join our Global FIX Support team. This role involves supporting multiple products, collaborating with a global team that operates 24x7, and effectively engaging with internal stakeholders and external clients.
Key Responsibilities:
Provide high-level support for multiple Broadridge Trading and Connectivity Services products.
Handle internal and external customer inquiries via email and phone.
Offer technical feedback to R&D for product improvement.
Maintain and update technical documentation.
Conduct diagnostic tests to quickly identify and resolve issues.
Collaborate with cross-functional teams to meet customer needs efficiently.
Prioritize and escalate critical issues while ensuring quality service.
Minimum Qualifications:
Experience: 2 to 4 years in a similar technical support role.
Technical Skills: Proficiency in JAVA is a must. Basic knowledge of Linux/Unix environments are advantageous.
Industry Experience: Familiarity with financial trading support and a general understanding of the financial industry.
Communication: Excellent English communication skills, both written and verbal.
Problem-Solving: Strong critical thinking and analytical skills, with experience in managing multiple issues.
Education: Bachelor’s degree in computer science, Engineering, or a related field.
Hiring Process:
In-person company presentation in our Makati Office
Technical Test (30 mins) in the office after the presentation
Technical Panel Interview (virtual) separate day only if you pass the test.
Final Interview with the Manager (virtual)
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Broadridge Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Broadridge and has not been reviewed or approved by Broadridge.
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Healthcare Strength — Healthcare coverage is described as broad, with multiple medical plan options plus dental, vision, prescription coverage, and telehealth access. Preventive care is framed as fully covered in-network, alongside added supports like an employee assistance program and on-site wellness availability in some locations.
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Retirement Support — Retirement support is positioned as meaningfully supportive via a 401(k) match structure that increases with tenure. Added financial support such as one-on-one financial counseling is also included as part of the broader rewards approach.
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Parental & Family Support — Parental support is presented as substantial, including up to nine weeks of paid new-parent salary continuation. Additional family-oriented programs like back-up care and dependent-care options are included in the benefits mix.
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What We Do
Broadridge Financial Solutions, Inc. (NYSE: BR), is a global fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries.
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