Technical Support Engineer

WHO WE ARE

Duda, the premier website builder for web professionals, marketing agencies and Vertical SaaS companies, serves small businesses through partnerships with major tech and media giants like GoDaddy, TripAdvisor, and ZenBusiness. Duda is a profitable business; our platform has powered over 1 million websites, and we’re backed by $100 million investment from notable investors.

A DAY IN THE LIFE

Do you measure your success by the success of your customers? At Duda (www.duda.co), we are driven by our desire to empower our customers with the most innovative tools for creating, managing and cultivating the online presence of their SMB customers.

We are looking for a Technical Support Engineer to join our team in Florianópolis. If you are passionate about using your technical skills to solve customer issues, have proven knowledge of HTML/CSS/Javascript and are looking to help build a world-class customer support team, then this is the perfect opportunity for you!

WHAT YOU’LL DO

• Respond to customer support inquiries via chat, phone and email promptly and accurately 
• Handle technical escalations and collaborate with peers to coordinate solutions
• Promote Duda’s product features and assist customers in adopting Duda’s products for long-term success
• Engage with customers to ensure all Duda functionalities and offerings are fully utilized
• Advocate for customers needs and contributing to our growing knowledge base of articles and videos
• Work cross-functionally with Sales, Product, QA, and Account Management teams to support Duda’s diverse customer base

As part of our Customer Success team, you will also help drive product adoption, share best practices and implement growth and optimization strategies to drive maximum value and success with new and existing Duda customers.

WHO YOU ARE

• Advanced proficiency in written and spoken English is required
• Knowledge of HTML/CSS/Javascript or other object-oriented languages as well as the use of API’s
• Experience with CRM & Marketing tools, Google Analytics, Ads, and CWV is beneficial
• A Strong technical curiosity and a drive to understand how things work
• An Empathetic, customer-oriented mindset and confidence in solving customer inquiries effectively
• 1+ years of experience providing exceptional customer support in a SaaS or technical software company

PLEASE NOTE 

Please submit an English version of your resume when applying. Interviews will be done in English.

Our teams value the connection, collaboration, and creativity sparked by working together in person. However, we also recognize and appreciate the freedom, flexibility, and focused work that comes with remote flexibility. This is why a hybrid schedule is a perfect balance of both. Our Florianopolis, SC office has a hybrid work schedule, working in-office Tuesdays, Wednesdays, and Thursdays, and remotely on Mondays and Fridays. Applicants must be willing to work from our office. 

Envie uma versão em inglês do seu currículo ao se inscrever. Observe que todas as entrevistas serão feitas em inglês. Candidatos devem ter residência e disponibilidade para trabalhar presencialmente em nosso escritório de Florianópolis, modelo híbrido 2:3.

Duda is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law. If you have a disability or special need that requires accommodation to navigate our careers site or to complete the application process, please contact [email protected]. 

Want to learn more about Duda? Check us out here!

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