We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows environments but will also be open to training and development opportunities that prepare them to lead or manage a team in the future.
- Manage and resolve Level 1 and Level 2 incidents and service tickets, ensuring timely response and resolution.
- Configure, maintain, and troubleshoot hardware and software across MacOS and Windows platforms.
- Administer and support VoIP systems and other enterprise applications.
- Monitor system performance, availability, and reliability, escalating issues when necessary.
- Collaborate with cross-functional teams to design, implement, and optimise IT infrastructure.
- Participate in training and mentorship programs to develop leadership and team management skills.
- Assist in cybersecurity tasks, including patch management, endpoint protection, and monitoring.
- Support network administration activities such as user access, connectivity troubleshooting, and basic configuration.
- Document processes, configurations, and incident resolutions to maintain knowledge bases and improve efficiency.
Requirements
- Minimum 5 years of experience in IT support and systems engineering, with strong exposure to incident and ticket management.
- Proficiency in both MacOS and Windows operating systems.
- Hands-on experience with VoIP systems and enterprise applications.
- Solid understanding of hardware and software troubleshooting.
- Knowledge of cybersecurity principles and practices.
- Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP).
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills and willingness to grow into a leadership role.
Preferred Skills
- Exposure to ITIL practices or similar service management frameworks.
- Certifications such as CompTIA Network+, Security+, or Microsoft/Apple technical certifications are a plus.
- Interest in developing leadership and management capabilities through training and mentorship.
Benefits
Why Join Twoconnect?
We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
- Hybrid - onsite on Mondays, Wednesdays and Fridays
- Monday to Friday 2:00pm - 11:00pm PHT
- HMO with 2 free dependents and other medical reimbursements
- 20 annual leaves + 1 birthday leave
- Government-mandated benefits
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.
We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.
🔗 Learn more about us through our official pages:
Website: https://twoconnect.com.au/
Careers: https://apply.workable.com/twoconnect-careers/
LinkedIn: https://linkedin.com/company/twoconnectau
Facebook: https://www.facebook.com/2woconnect/
Instagram: https://www.instagram.com/twoconnect_/
Skills Required
- Minimum 5 years of experience in IT support and systems engineering
- Manage and resolve Level 1 and Level 2 incidents and service tickets
- Proficiency in MacOS and Windows operating systems
- Hands-on experience with VoIP systems and enterprise applications
- Hardware and software troubleshooting skills
- Knowledge of cybersecurity principles including patch management and endpoint protection
- Familiarity with network administration (LAN/WAN, TCP/IP, DNS, DHCP)
- Strong problem-solving skills and ability to work under pressure
- Excellent communication skills and willingness to grow into a leadership role
- Exposure to ITIL practices or similar service management frameworks
- Certifications such as CompTIA Network+, Security+, or Microsoft/Apple technical certifications
What We Do
Twoconnect is an Australian-owned managed offshoring services provider that helps businesses scale by connecting them with skilled remote professionals in the Philippines. They provide comprehensive managed services, including talent sourcing, recruitment, IT setup, onboarding, and ongoing HR and performance management. Their mission is to empower people with global employment opportunities while helping clients reduce operational costs and improve efficiency through seamless cultural and operational integration.
