Technical Support Engineer (Entry-Level, Cloud / Linux)
📍 Tokyo, Japan (Remote / Hybrid)
Start your career in infrastructure and Linux
Virtuozzo provides infrastructure software for AI age to service providers and enterprises worldwide. We are looking for an entry-level Technical Support Engineer to join our team in Japan. This role is ideal for candidates who want to build a career in IT, cloud technologies, and Linux systems. You will receive training and work closely with experienced engineers while supporting customers in Japan and globally.
Responsibilities
- Provide technical support (L1/L2) to customers via ticketing systems, email, and calls
- Troubleshoot and resolve technical issues in collaboration with customer teams and internal engineers
- Support installation, configuration, and maintenance of Linux-based systems
- Assist in analyzing system performance and identifying issues
- Maintain clear and professional communication with customers following defined processes
- Contribute to internal and external knowledge bases and documentation
Requirements
Required
- Business-level Japanese (JLPT N2/N1 or native)
- English: Intermediate level or higher (for internal communication)
- Interest in IT, cloud infrastructure, or Linux systems
- Basic understanding of operating systems or networking
- Strong communication skills and willingness to learn
Preferred (nice to have)
- Experience with Linux (academic, personal, or professional)
- Basic networking knowledge
- Experience with troubleshooting or monitoring tools
- IT certifications (LPI, LPIC, Red Hat, etc.)
Training & Career Growth
- Structured onboarding and hands-on training
- Mentorship from experienced engineers
- Mentorship from the County Manager in Japan
- Opportunity to deepen knowledge in Linux, cloud infrastructure, and virtualization
- Support for professional certifications (LPI, Red Hat, etc.)
- Clear path to grow into advanced technical or engineering roles
- Please make sure you send a resume written in English, so our team can read it fully
Compensation & Benefits
- Competitive salary (¥4,800,000 – ¥6,500,000 JPY, depending on experience)
- Remote/hybrid work environment
- Health insurance and standard benefits
- Professional development support
Who This Role Is For
- Candidates starting or early in their IT career
- Individuals motivated to grow into Linux and cloud specialists
- People who enjoy problem-solving and helping customers
Working Conditions
- Standard business hours (with occasional support coverage if needed)
- Collaboration with global teams
Skills Required
- Business-level Japanese (JLPT N2/N1 or native)
- Intermediate level or higher English
- Interest in IT, cloud infrastructure, or Linux systems
- Basic understanding of operating systems or networking
- Strong communication skills and willingness to learn
What We Do
Virtuozzo provides hyperconverged cloud software and services for CSPs, MSPs, ISVs and enterprises. From Infrastructure-as-a-Service and Platform-as-a-Service to Anything-as-a-Service, our mission is to make cloud easy, accessible and affordable for all. Using our production-ready OpenStack cloud platform reduces cost and improves margins for cloud service providers, and reduces cost and complexity for their customers too. Virtuozzo developed the first commercially available container virtualization technology and is an active contributor to many influential open source projects and foundations, including Linux kernel, OpenVZ, Docker, Kubernetes, CRIU™, KVM, libvirt, QEMU, OpenStack, CNCF and OCI.
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