Job
Summary
We are looking for a
motivated Technical Support Engineer with 6 months to 1 year of
experience and a background in Computer Science, Computer
Science Engineering, or a related field. This role will support US-based customers, so excellent English communication
skills are essential.
The ideal candidate is
technically curious, customer-focused, and eager to grow in a fast-paced,
collaborative environment.
Key
Responsibilities
- Provide technical support to US customers via
phone, email, and ticketing systems
- Troubleshoot basic to intermediate technical issues
related to software, systems, or applications
- Clearly document customer issues, resolutions, and
follow-ups
- Communicate technical concepts in a clear,
professional, and customer-friendly manner
- Escalate complex issues to senior engineers when
required
- Follow support processes, SLAs, and quality standards
- Collaborate with internal technical and customer
success teams
- Continuously learn new tools, systems, and
technologies used by the company
Requirements
Required
Qualifications
- 6 months to 1 year of experience in a technical
support, IT support, help desk, or similar role
- Educational background in:
- Computer Science
- Computer Science Engineering
- Information Technology or related discipline
- Bilingual: Spanish & English
- Very strong English communication skills (spoken and
written)
- Strong problem-solving and analytical skills
- Basic understanding of:
- Operating systems (Windows/Linux/macOS – basic level)
- Networking fundamentals (preferred, not mandatory)
- Software applications and troubleshooting concepts
- Comfortable working US Eastern Time hours
- Ability to work on-site from the Colombia
office (El Poblado area)
Nice
to Have
- Experience supporting international or US-based
customers
- Familiarity with ticketing systems (Zendesk, Jira,
Freshdesk, etc.)
- Basic scripting or programming knowledge
- Exposure to cloud platforms or SaaS products
Benefits
What
We Offer
- Full-time employment with growth opportunities
- Hands-on experience supporting US
customers
- Collaborative and friendly work environment
- Skill development and learning opportunities
- Competitive compensation based on experience
Skills Required
- 6 months to 1 year of experience in a technical support role
- Educational background in Computer Science, Computer Science Engineering, Information Technology or related discipline
- Bilingual: Spanish & English
- Very strong English communication skills (spoken and written)
- Strong problem-solving and analytical skills
- Basic understanding of Operating systems (Windows/Linux/macOS)
- Comfortable working US Eastern Time hours
- Ability to work on-site from the Colombia office
What We Do
InterScripts delivers comprehensive IT services and solutions, including management and technology consulting, to commercial, government, and healthcare organizations. They specialize in modernizing technology, data management, and secure data archival, notably with their AI-powered platform, BytePad.
