Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?Make your mark at one of the biggest names in payments. We’re looking for a ECommerce Technical Support Engineer to join
our ever evolving Ecommerce team and help shape the future of global commerce.What you’ll own Product / Technical:
- Technical support on Digital Commerce and Internet Payment Gateway.
- Facilitate Client development testing with set up of sandbox accounts, technical documentation, sample code and coding support. Provide guidance to the client during testing and pre-launch activities.
- Provide technical support / troubleshooting to the production merchants.
- Manage communications and escalations with the merchants, as well as with internal organizations within Global Payments.
- Degree in IT or other related disciplines.
- 1 year working experience (fresh graduates will also be considered) within Merchant technical services or Technical Support role.
- Understanding of web technologies, including the HTTP protocol and TCP/IP.
- Experience with mobile operating systems, such as Android and iOS, is a strong plus. Experience with relational databases is preferred.
- Experience with web technologies, development languages and environments, including 1 or more of the following: NodesJS, Java JSP, Ruby, Python, VB, .Net, MySQL, SQL Server, PHP, ASP, Windows Servers, Unix/Linux, XML, SOAP, REST. Ability to write scripts and using POSTMAN is a strong plus.
- Fluency (oral and written) in Chinese and English. Additional language(s) are highly valued.
- Ability to acquire payment gateway products and technical knowledge quickly.
- Adaptive to working in a MNC environment focus on Asia-Pacific.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- Degree in IT or related discipline
- 1 year working experience in merchant technical services or technical support (fresh graduates considered)
- Understanding of web technologies including HTTP protocol and TCP/IP
- Experience with one or more development languages/environments: NodeJS, Java, JSP, Ruby, Python, VB, .Net, PHP, ASP
- Experience with relational databases such as MySQL or SQL Server
- Experience with Windows Server or Unix/Linux environments
- Familiarity with XML, SOAP, REST APIs
- Ability to write scripts and use Postman
- Experience with mobile operating systems (Android, iOS)
- Fluency in Chinese and English
- Ability to quickly learn payment gateway products and technical knowledge
- Adaptability to work in an MNC environment focused on Asia-Pacific
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
