JMA Wireless

Technical Support Engineer - DAS

Posted 5 Days Ago

Hiring Remotely in United States

Remote

90K-140K Annually

Junior

Other

The Role

Join JMA as a Technical Support Engineer specializing in DAS, supporting implementations and troubleshooting for customer satisfaction and service quality while ensuring scalable practices.

Summary Generated by Built In

JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the world’s most advanced software-based 5G platform, designed, coded, and manufactured in Syracuse, NY at the only U.S.-owned 5G factory in the country.

Across its global tech centers, JMA makes 5G possible for organizations with the most critical connectivity demands in the world. JMA’s technology is ushering in a new era of connectivity for leading mobile carriers, the most iconic stadiums, major universities, leading healthcare centers, the busiest transit centers, and the U.S. Military.

5G is more than another G on your phone — it is a generational opportunity to change the way the world operates. Join the industry’s fastest growing technology company to shape that future today.

We are seeking a Technical Support Engineer - DAS to join our team at JMA Wireless. This position is to support customer implementations, maintenance, troubleshooting with execution capabilities that ensure timely delivery, high quality standards, adherence to budgetary constraints, and development of scalable delivery practices for all JMA DAS solutions. Leveraging expertise in commissioning, RF testing, data analysis, and troubleshooting, the DAS Support Engineer plays a critical role in ensuring remote and on-site support for JMA DAS solutions and wireless services that set JMA apart from the competition. Expect to travel up to 60% of the time and sometimes without notice.

Position Competencies:

Review Performance and Acceptance Test Plans
Creating, updating, closing out tickets in a timely manner
Follow processes
Sense of Urgency
Multitasking
PIM/Sweep/CW Test
SOW Creation when required
Performance Testing
Performance Data Review
Troubleshooting
Customer Support
Root Cause analysis Review

Required Skills and Experience:

2-4 year technical degree or related military experience desired
2+ years of support experience related to Distributed Antenna Systems (DAS)
Base station system knowledge required
Knowledge of LTE and 5G protocols
Strong troubleshooting and critical thinking skills
Must be within range of a major airport and be prepared to travel up to 40%

#LI-TM1

At JMA, our people are deeply committed to their work and we provide benefits to match. When you join JMA you have immediate access to everything you need. Whether you're looking for employee discounts, financial, legal and/or childcare resources and support, we have you covered. We believe in providing comprehensive health and wellness coverage along with monetary rewards towards health goals, in addition to numerous company-provided personal protection benefits at no additional cost to you.

At JMA, we don’t just accept differences — we embrace them. JMA is proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristic.

Top Skills

Distributed Antenna Systems

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The Company

HQ: Syracuse, NY

624 Employees

Year Founded: 2012

What We Do

Wireless technology now impacts nearly every aspect of daily life around the world. As the fastest-growing global tech company, JMA Wireless designs and delivers cutting-edge wireless technology solutions that modernize how people learn, work, live and play, like never imagined. We power today’s leading industries through next-generation software-based 5G, private wireless networks, 5G-ready antennas and connectors, and advanced indoor 5G capabilities — all manufactured in the U.S. Our headquarters, along with the first-of-its-kind 5G campus, are located in Syracuse, NY, with innovative tech hubs around the world. Join our team to shape the future of wireless technology and elevate how people experience the world!

JMA designs and builds next-generation communication systems, delivering the industry’s most powerful technologies enabling 4G LTE, 5G, CBRS, and LAA on networks worldwide. JMA XRAN™ leads the industry with the only 100 percent software-based RAN platform, combined with TEKO™, NWAV, and RF distribution technologies. JMA’s millimeter-wave IOTA platform provides a best-in-class radio footprint for indoor 5G deployments.