The Role
Provides customer-facing technical support for industrial equipment and processes. Diagnoses and resolves issues remotely, coordinates escalations, documents root causes, supports commissioning and training, and translates field issues into engineering requirements. Also assists with sales applications, technical proposals, troubleshooting documentation, and proactive process improvements. Requires strong mechanical aptitude, structured problem-solving skills, customer communication, and occasional travel of up to 50%.
Summary Generated by Built In
Technical Support Engineer - Contract to Hire What it's like to work here:
DISHER is seeking a Technical Support Engineer to serve as a resource for customers. This role is responsible for understanding customer challenges, troubleshooting equipment and process issues, coordinating technical solutions, and ensuring issues are properly documented and escalated when needed. An ideal candidate is curious, resourceful, mechanically inclined, and comfortable working in a fast-paced environment where they may wear multiple hats.
Make a positive difference! It’s why we exist. We are always looking for teammates who are eager to use their diverse set of talents with our customers, coworkers, and communities. We want to leave this world better than we found it.
What you will get to do:
- Serve as first point of contact for customer technical issues
- Diagnose problems and provide remote troubleshooting via phone, email, and video
- Resolve issues independently or escalate to engineering/field service as needed
- Own customer issues through resolution and document root causes and corrective actions
- Act as technical liaison between customers, sales, engineering, and operations
- Translate field issues into actionable engineering requirements
- Support commissioning, startup, and customer training as needed
- Identify recurring issues and recommend design or process improvements
- Provide technical expertise in sales conversations and discovery calls
- Evaluate customer applications and feasibility
- Assist with technical proposals and specifications
- Communicate technical concepts to technical and non-technical audiences
- Partner with Marketing to develop troubleshooting guides, FAQs, and service/IOM/operator manuals
- Partner with Customer Service to build scalable support processes
- Track issues and identify trends for proactive solutions
Customer Technical Support & Troubleshooting
Sales & Applications Support
Customer Success & Documentation
What will make you successful:
- Bachelor's degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field or equivalent hands-on technical experience
- 2 - 4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or related technical role
- Strong mechanical aptitude and ability to understand industrial equipment and processes
- Ability to troubleshoot problems using structured problem-solving methods
- Strong communication skills with the ability to work directly with customers
- Comfortable balancing multiple priorities in a fast-paced environment
- Ability to travel occasionally for customer support, testing, or equipment commissioning
- Required to travel up to 50%
- Experience with industrial processing equipment, manufacturing systems, automation, or machinery
- Experience supporting food processing, agriculture, ingredients, or related industries
- Experience with equipment installation, commissioning, or field service
- Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation
- Experience with root cause analysis and continuous improvement methodologies
- Experience working with CRM, ticketing, or customer support systems
Required Qualifications:
Preferred (not required) Qualifications:
Skills Required
- Bachelor’s degree in Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, a related technical field, or equivalent hands-on technical experience
- 2–4 years of experience in engineering, manufacturing, equipment support, applications engineering, field service, or a related technical role
- Strong mechanical aptitude and ability to understand industrial equipment and processes
- Ability to troubleshoot problems using structured problem-solving methods
- Strong communication skills and ability to work directly with customers
- Ability to balance multiple priorities in a fast-paced environment
- Ability to travel occasionally for customer support, testing, or equipment commissioning
- Willingness to travel up to 50%
- Experience with industrial processing equipment, manufacturing systems, automation, or machinery
- Experience supporting food processing, agriculture, ingredients, or related industries
- Experience with equipment installation, commissioning, or field service
- Familiarity with CAD drawings, P&IDs, electrical diagrams, or equipment documentation
- Experience with root cause analysis and continuous improvement methodologies
- Experience working with CRM, ticketing, or customer support systems
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The Company
What We Do
DISHER is a professional engineering services and product development company. They provide innovation and design, product development, and manufacturing support services to Fortune 500 companies, suppliers, and independent inventors. Additionally, the company offers staffing and consulting services, helping clients across various industries including medical device, automotive, and aerospace turn ambitious projects into completed realities.
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