About the role:
As a Technical Support Engineer, you will play a crucial role in providing top-notch technical assistance to our clients. Your primary responsibilities will include troubleshooting customer issues, analyzing SQL queries, and ensuring smooth operations of our automation platform. This is an excellent opportunity for someone who enjoys engaging with customers, has a strong foundation in SQL, and is eager to develop their skills further.
Minimum qualifications:
- Proficiency in SQL and database knowledge.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts to non-technical individuals.
- Excellent communication skills in English, and Spanish.
- Experience with Python and AWS services, is desirable.
- Previous experience in a technical support role, preferably in a software or SaaS environment.
- A proactive attitude and a commitment to delivering exceptional customer service.
- Experience with zendesk.
Responsibilities:
- Respond promptly and efficiently to customer inquiries, providing technical assistance and troubleshooting support via various channels (email, phone).
- Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation.
- Collaborate with our development team to escalate and resolve complex technical problems.
- Document customer interactions and contribute to our knowledge base for continuous improvement.
- Stay up-to-date with our software updates and new features to effectively support our clients.
Benefits:
- Well-funded and proven startup with large ambitions and competitive salaries.
- Entrepreneurial culture where pushing limits, creating and collaborating is everyday business.
- Open communication with management and company leadership.
- Small, dynamic teams = massive impact.
- 500USD a year for you to invest in learning.
Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
I authorize Simetrik to be the data controller and, as such, it may collect, store and use for the purposes of my possible hiring, under the conditions described in this document. I also give my consent to Simetrik to treat my personal data information in accordance with the Personal Data Treatment Policy available at https://simetrik.com/, which was made known to me before collecting my personal data.
Join a team of incredibly talented people that build things, are free to create, and love collaborating!
Skills Required
- Proficiency in SQL and database knowledge.
- Strong analytical and problem-solving skills.
- Excellent communication skills and ability to explain technical concepts to non-technical individuals.
- Excellent communication skills in English and Spanish.
- Experience with Python.
- Experience with AWS services.
- Previous experience in a technical support role.
- Preferably previous experience in a software or SaaS environment.
- Proactive attitude and commitment to delivering exceptional customer service.
- Experience with Zendesk.
What We Do
Simetrik is the SaaS and no code solution that offers the right balance between flexibility and robustness for the financial and operational reconciliation process automation. The result is a "detailed single source of truth" used for Controlling, Reporting, Business Intelligence and Accounting.
