About the Role
As a Technical Support Engineer (Developer Platform), you will serve as the technical point of contact for Cloudflare's Developer and Media Platform products - including Workers, Durable Objects, D1, R2, Pages, KV, Images, and Stream.
You will focus on troubleshooting, diagnosing, and resolving technical issues while guiding customers on best practices for configuration, performance, and reliability. Your work ensures developers and businesses can effectively operate and scale their applications on Cloudflare's edge network.
You will collaborate closely with Engineering, Product, and Developer Relations to surface bugs, share product feedback, and contribute to internal knowledge resources.
This position requires flexibility to support customers globally, including a 5-day schedule (Sunday-Thursday or Tuesday-Saturday) aligned with either Eastern Time (ET), Central Time (CT), or Pacific Time (PT) hours depending on business needs and occasional public holiday coverage.
Responsibilities
- Provide expert technical support for Cloudflare Developer Platform products: Workers, Durable Objects, D1, R2, Pages, KV, Images, and Stream.
- Troubleshoot and resolve issues related to Cloudflare AI workloads (Workers AI, AI Gateway, Vectorize), including inference API errors, latency, and resource utilization.
- Engage with customers through multiple support channels, including email, phone, chat, and customer calls/meetings.
- Reproduce customer issues in test environments, isolate the root cause, and document clear steps to resolution.
- Collaborate with Engineering teams on bug triage and product feedback, using internal JIRA and escalation processes.
- Author and improve documentation, runbooks, and knowledge base articles to empower self-service for developers.
- Contribute to internal training and mentor peers in areas like serverless computing, JavaScript runtime debugging, and edge storage architecture.
- Maintain excellent communication and empathy when engaging with customers, from startup developers to enterprise engineering teams.
- Minimum 3 years of experience in a technical support or customer engineering role, preferably supporting developer or platform products.
- Strong understanding of internet and web protocols - including HTTP/HTTPS, DNS, TCP/IP, and TLS - and experience using diagnostic tools (e.g., curl, dig, wrangler, DevTools, HAR files, etc.) for troubleshooting and analysis.
- Experience with observability and tracing tools for performance troubleshooting and incident analysis (e.g., Cloudflare Analytics, New Relic, Datadog, Grafana, or equivalent).
- Familiarity with AI-related services such as Workers AI, AI Gateway, or Vectorize, and a general understanding of how AI workloads (e.g., model or inference requests) differ from typical web or API traffic in terms of performance and resource usage.
- Working knowledge of Terraform, Wrangler CLI, or similar automation tools.
- Excellent verbal and written communication skills, with the ability to convey technical information clearly to both technical and non-technical audiences.
- Hands-on experience with Cloudflare products, especially Workers, R2, Images, Stream.
Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare's equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
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What We Do
Cloudflare, Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees, applications and networks faster and more secure everywhere, while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured, unified platform of cloud-native products and developer tools, so any organization can gain the control they need to work, develop, and accelerate their business.
Powered by one of the world’s largest and most interconnected networks, Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits, humanitarian groups, and governments across the globe.
Why Work With Us
Cloudflare employees come from all walks of life. We are mission-driven, and our team is energized by a collaborative, creative environment that celebrates our differences and fosters new ways to grow together.
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Employees engage in a combination of remote and on-site work.
We are committed to developing a global team that is distributed with a flexible working approach. Doing this equitably and inclusively is essential to our success. Visit our careers site for more on 'How & Where We Work.'
