The Role
Provide Tier 3 technical support and incident management for a large-scale trading platform, troubleshoot distributed systems and backend code, collaborate with DevOps and backend teams, build automation tools and monitoring, maintain knowledge base, and engage with Java/Spring Boot microservices, APIs, blockchain tech, and AI-assisted troubleshooting.
Summary Generated by Built In
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
As a Tier 3 Technical Support Engineer, you will resolve complex technical issues and closely collaborate with backend development teams. Your main focus will be expert-level troubleshooting, with additional opportunities to engage in backend tasks related to Java, Spring Boot microservices, APIs, and blockchain technologies.
Responsibilities:
- Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
- Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code-level and system-level issues.
- Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
- Build dashboards and monitoring solutions to track system performance and incident trends.
- Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
- Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
- Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
- Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
Requirements:
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems.
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
- Proficiency in AI tools such as Claude Code for vibe coding and QA; proficiency in writing AI Agent skills, utilizing AI to analyze logs and databases for troubleshooting and data analysis; proficiency in using AI agents to automate task management.
- Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
- Hands-on experience with Linux, Kubernetes, and CI/CD pipelines.
- Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
- Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
- Fluent in English and Mandarin, to coordinate with global stakeholders.
- Background in Java backend development and microservice troubleshooting.
- Experience in payment systems, fintech, or Web3 infrastructure.
- Understanding of blockchain fundamentals and curiosity about DeFi, Web3, or AI-driven systems.
Preferred Qualifications
Team Growth Opportunities
- Be part of a global tech team supporting millions of users.
- Work at the intersection of engineering, operations, and customer experience.
- Learn from top engineers in infrastructure, middleware, and backend systems, with clear growth paths toward full-stack expertise.
- Make an impact in the fast-evolving crypto and Web3 ecosystem.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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Skills Required
- Bachelor's degree in Computer Science, Software Engineering, or related field
- 2-10 years of experience in technical support, DevOps, or backend engineering for large-scale systems
- Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms
- Proficiency in AI tools such as Claude Code and writing/using AI agents for log analysis and automation
- Proficiency in Java
- Proficiency in Python
- Proficiency in Rust
- Experience with Spring Boot and microservices
- Hands-on experience with Linux, Kubernetes, and CI/CD pipelines
- Familiarity with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting
- Knowledge of MySQL and performance tuning
- Experience with NoSQL databases (MongoDB, Redis)
- Fluent in English and Mandarin
- Background in payment systems, fintech, or Web3 infrastructure
- Understanding of blockchain fundamentals and interest in DeFi/Web3
Binance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Binance and has not been reviewed or approved by Binance.
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Career-Linked Recognition & Rewards — Performance-linked bonuses can be sizable in favorable crypto cycles, lifting total compensation. Attractive packages in engineering and specialized roles indicate strong rewards for in-demand skills.
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Flexible Benefits — Remote-first flexibility and work-from-anywhere options add meaningful value to the overall rewards package. Flexible schedules and location independence are presented as core perks.
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Retirement Support — Binance.US includes a 401(k) as part of its benefits. This provides a conventional retirement pillar alongside cash and bonus components.
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The Company
What We Do
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume. Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users, and features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more. For more information, visit: https://www.binance.com
