The Role
Provide technical support, troubleshoot issues, manage Windows environments, collaborate with hospital staff, and create documentation in a high-pressure setting.
Summary Generated by Built In
Responsibilities:
- Provide
comprehensive technical support and troubleshooting for various technical issues.
- Maintain
and manage Windows environments and virtual machine platforms.
- Collaborate
with hospital staff to ensure uninterrupted technical operations, especially
in critical settings like the ICU.
- Create
and maintain documentation for troubleshooting procedures and system
configurations.
- Communicate
effectively with internal teams and external stakeholders via email and
other channels.
- Monitor
system performance and implement continuous improvements.
- Handle
emergency technical support requests during high-pressure situations.
- Manage
travel assignments outside Amman to support branch offices or external client
locations as required.
- Ensure
adherence to IT policies and compliance standards within the hospital environment.
- Be
available to work outside normal working hours to address critical issues as
they arise
Requirements
A leading Healthcare
Solutions provider in Jordan - Amman looking to hire
Technical Support Engineer
Key Qualifications:
- Education:
- B.Sc. in Biomedical Systems or Biomedical Informatics (preferred).
- Experience:
- 1-2 years of hands-on technical support experience,
ideally within a hospital or clinical setting.
- Proven ability to troubleshoot technical issues in a
high-pressure environment, such as hospitals or ICUs.
- Technical Skills:
- Strong proficiency with Microsoft Office (Word,
Excel, Outlook, etc.).
- Experience working with virtual machines.
- Familiarity with Microsoft certifications for
operating systems (e.g., MSCE or any server admin certificates) is a
plus.
- CCNA certification is preferable.
- Soft Skills:
- Excellent communication and email writing skills.
- Ability to effectively manage and resolve technical
challenges under pressure.
- Excellent English language speaking and writing
skills.
- Additional Requirements:
- Valid driver’s license.
- Willingness and ability to travel outside Amman.
Skills Required
- B.Sc. in Biomedical Systems or Biomedical Informatics
- 1-2 years of hands-on technical support experience in a clinical setting
- Proficiency with Microsoft Office
- Experience with virtual machines
- Familiarity with Microsoft certifications for operating systems
- CCNA certification
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The Company
What We Do
Doroob is a technology startup that specializes in navigation and location based solutions. Its main mission is to develop accurate maps for overlooked regions and communities worldwide, starting with Palestine. The Doroob Navigation app is interactive and social, relying on its user base for updated and accurate road and traffic information.
