At AlgoSec, What you do matters!
Over 2,300 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are hiring a Technical Support Engineer for a leading support position based in India.
Reporting to: Support Manager
Location: Gurgaon, India (Home office/Hybrid)
Direct Employment
Responsibilities:
- Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
- Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
- Introducing support methodologies, tools and more.
- Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management.
Requirements:
- At least 2 years previous experience in similar position, in a software company
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
- Experience in support of network security software products
- Independent, resourceful, problem-solver, result oriented
- Excellent written and verbal communication skills in both Arabic & English
- Fast learner
- Team player, pleasant and with a high level of integrity
- Operating well under-pressure, multi-tasking.
- Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
Advantages:
- Proven experience supporting customers in the Middle East (ME) region
- Experience in SRE/DevOps
- Experience in Linux script languages (PERL, shell)
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Skills Required
- At least 2 years previous experience in similar position
- Experience in Linux/UNIX environments
- Experience in firewall administration and configuration
- Experience in support of network security software products
- Excellent written and verbal communication skills in both Arabic & English
What We Do
AlgoSec, a global cybersecurity leader, empowers organizations to securely accelerate application delivery by automating application connectivity and security policy, anywhere. The AlgoSec platform enables the world’s most complex organizations to gain visibility, reduce risk and process changes at zero-touch across the hybrid network. AlgoSec’s patented application-centric view of the hybrid network enables business owners, application owners, and information security professionals to talk the same language, so organizations can deliver business applications faster while achieving a heightened security posture. Over 1,800 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks, while taking advantage of almost two decades of leadership in Network Security Policy Management. Follow us on LinkedIn to stay up to date on Security Management trends.
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