Silverfort is a cyber-security startup that develops a revolutionary identity protection platform. Using patented technology, our product enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers. In addition, we use advanced behavior analytics to apply adaptive authentication policies and prevent cyber-attacks in real time.
Our mission is to provide industry-leading unified identity protection solutions for hybrid and multi-cloud environments. We develop cutting-edge cybersecurity technology that solves urgent customer needs today and is also a game changer for years to come.
Silverfort’s team includes exceptional researchers, engineers, and technology experts who successfully tackle some of the most complex challenges in cyber-security. Silverfort has happy customers worldwide, strong market validation (including several industry awards), strategic partnerships with the largest security vendors in the world, and significant funding from leading VCs.
As our Technical Support Engineer, you will have the opportunity to work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success and Sales teams to improve our product and technical processes.
Responsibilities
- Be first in line to analyze and troubleshoot incoming technical issues from our customers via Email and Zoom sessions
- Provide technical know-how and best practices to ensure proper implementation of Silverfort product, you will own and monitor issues from the start to resolution
- Work closely with the R&D, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
- Provide timely information to customer-facing teams to improve overall customer satisfaction
- Create and improve internal knowledge base articles
- Work directly with management to create and improve current support procedures
Requirements
- Minimum of 2 years of experience in global technical support
- Excellent knowledge of networking – a must
- Background in Cyber Security or Identity/Authentication – preferred
- Ability to independently comprehend and resolve technical issues
- Proven knowledge of working with Linux and Windows environments
- Experience working with Active Directory - a big advantage
- Experience working with ticketing and support systems
- Excellent communication and problem-solving skills
- Excellent English – both written and spoken – must
- Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability
- Creative thinker and an amazing team player
- Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary
- Willingness to travel
Top Skills
What the Team is Saying
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions.
The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work.
Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Remote Workspace
Employees work remotely.
Employees engage in a combination of remote and on-site work.
