Technical Support Engineer, AI Division (China)

Posted 4 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Mid level
Semiconductor • Manufacturing
Ceva is powering the smart edge
The Role
Serve as technical lead bridging customers, FAEs, and global R&D to drive pre- and post-sales evaluations, integrations, debugging, optimization, and deployment of Ceva's NPU-based AI software and SDKs to achieve design wins and production readiness.
Summary Generated by Built In
Description

About the Role

Ceva’s AI Division is driving innovation in Neural Network Processors (NPU), embedded AI software, and system-level solutions for edge and cloud devices. This China-based role serves as a key technical bridge between local customers, regional field teams, and global R&D, supporting the full lifecycle from pre-sale evaluation through post-sale deployment.

The position combines strong software expertise, AI system understanding, and customer-facing engineering to ensure successful adoption and optimization of Ceva’s AI solutions. The role reports to the Pre & Post-Sales Manager and works closely with FAEs, Sales, and global R&D teams.

Role Mission

Proactively lead customer engagements across China and worldwide by defining clear technical direction, success criteria, and actionable plans, ensuring high-quality performance and accuracy data that positions Ceva solutions for successful design wins.

Take end-to-end ownership for enabling customers to integrate and deploy Ceva AI tools and software stack, providing hands-on technical leadership across pre-sale and post-sale activities.

Act as a trusted technical advisor to customers, ensuring clarity, alignment, and measurable outcomes across the full customer lifecycle, from initial engagement and evaluation through licensing to production deployment, while maintaining accountability for delivery quality, timelines, and customer success. 

Requirements

Key Responsibilities

Customer Engagement & Delivery (Pre- & Post-Sales)

• Lead technical evaluations, benchmarks, and proof-of-concept activities, generating and presenting performance and accuracy data aligned with customer requirements 

• Drive design wins by supporting FAEs and Sales with clear technical positioning and customer-facing presentations 

• Own customer enablement end-to-end, including integration, debugging, optimization, and training on Ceva tools, SDKs, and AI workflows 

• Ensure successful deployment and production readiness across customer projects

Technical Execution:

• Support customers in integrating Ceva AI software stack into their systems, including embedded software, AI frameworks, and NPU/DSP environments 

• Perform system-level debugging, profiling, and performance tuning 

Customer Interface & Collaboration:

• Serve as primary technical advisor for customers and internal stakeholders

• Collaborate with FAEs, Sales, and global R&D to resolve complex issues and to capture and feedback customer insights 

• Understand customer requirements and use cases in depth, translate them into concrete technical gaps, issues, and feature requests, and provide continuous, actionable feedback to R&D and Product teams to support issue resolution, feature prioritization, and solution improvements 

• Manage multiple customer engagements with clear priorities, ownership, and accountability 

Requirements

Education:

• B.Sc./M.Sc. in Computer Science, Electrical Engineering, or related field

Experience:

• 3+ years in embedded SW AI systems roles

• Experience in customer-facing technical roles (pre-sale/post-sale)

Technical Skills:

• Strong software development and debugging capabilities

• Familiarity with AI/ML frameworks (TensorFlow, ONNX, etc.)

• Knowledge of NPU, DSP, or embedded AI systems 

Soft Skills:

• Strong communication skills in English; Mandarin

• Analytical and problem-solving mindset

• Ability to work effectively across cross-functional and multicultural teams

• Proactive approach and “yes we can” mindset

Work Model & Travel:

• Willingness to work on-site at customer locations as required, including extended periods to support critical project phases

• Availability for travel to support multiple customer engagements and to travel to Ceva headquarters in Israel, for training, alignment, and project support

Summary

This role combines software engineering, AI expertise, and customer-facing responsibility, focused on driving successful adoption and deployment of advanced AI solutions. It requires a proactive, hands-on approach with strong ownership, ensuring customer success from evaluation through production.

Skills Required

  • B.Sc. or M.Sc. in Computer Science, Electrical Engineering, or related field
  • 3+ years in embedded software AI systems roles
  • Experience in customer-facing technical roles (pre-sale/post-sale)
  • Strong software development and debugging capabilities
  • Familiarity with AI/ML frameworks (TensorFlow, ONNX, etc.)
  • Knowledge of NPU, DSP, or embedded AI systems
  • Strong communication skills in English and Mandarin
  • Willingness to work on-site at customer locations and travel internationally (including Israel)
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Rockville, Maryland
534 Employees
Year Founded: 2002

What We Do

Ceva powers the Smart Edge, bridging the digital and physical worlds to bring AI-driven products to life. Our Ceva AI fabric portfolio of silicon and software IP enables devices to Connect, Sense, and Infer – the essential capabilities for the intelligent edge. From 5G, cellular IoT, Bluetooth, Wi-Fi, and UWB connectivity to scalable Edge AI NPUs, AI DSPs, sensor fusion processors and embedded software, Ceva provides the foundational IP for devices that connect, understand their environment, and act in real time. With more than 20 billion devices shipped and trusted by 400+ customers worldwide, Ceva is the backbone of today’s most advanced smart edge products – from AI-infused wearables and IoT devices to autonomous vehicles and 5G infrastructure. Our differentiated solutions deliver seamless integration into existing design flows, total flexibility to combine solutions based on design needs and ultra–low–power performance in minimal silicon footprint, helping customers accelerate development, reduce risk, and bring innovative products to market faster. As technology evolves toward Physical AI, Ceva’s IP portfolio lays the foundation for systems that are always connected, contextually aware, and capable of intelligent, real-time decision-making.

Similar Jobs

Ericsson Logo Ericsson

Support Engineer

Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
88000 Employees

BlackRock Logo BlackRock

Product Manager

Fintech • Information Technology • Financial Services
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
25000 Employees

2K Logo 2K

Senior Full Stack Server Engineer

Gaming • Information Technology • Mobile • Software • Esports
Hybrid
Shanghai, Shanghai Municipality, Shanghai, CHN
4200 Employees

Adyen Logo Adyen

Account Manager

Fintech • Payments • Financial Services
Easy Apply
Hybrid
Shanghai, Shanghai Municipality, Shanghai, CHN
4771 Employees

Similar Companies Hiring

True Anomaly Thumbnail
Aerospace • Artificial Intelligence • Hardware • Machine Learning • Software • Defense • Manufacturing
Centennial, CO
300 Employees
Fortune Brands Innovations Thumbnail
Manufacturing
Deerfield, IL
10000 Employees
Amalgamated Sugar Thumbnail
Food • Greentech • Agriculture • Industrial • Manufacturing
Boise, Idaho
768 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account