The Role
As a Technical Support Engineer 2, you will solve system, application, and infrastructure problems, working with customers to enhance their software delivery. You'll collaborate with various teams to drive customer success and address automation trends in DevOps.
Summary Generated by Built In
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
Perforce is seeking a Technical Support Engineer 2 to join our team! The ideal Engineer is a blend of DevOps, System Admin, and Support Engineer. It's a tremendous opportunity to be on the leading edge of automation trends and to see how companies in every industry approach automation and utilize our products.
As part of the team, you will work with our customers to solve system, application, and infrastructure problems and provide solutions that help our customers deliver software faster and more reliably. You will work closely with our Professional Services, Sales, Engineering, and Product teams to make our customers drive success with Perforce solutions.
Requirements:
- Bachelor's Degree in (CS/IT/Eng/ITSec) or equivalent experience
- 5+ years of experience & related education
- Highly proficient System Administration knowledge.
- Advanced understanding of software automation and DevOps systems.
- Awareness and understanding of related emerging technologies and practices.
- Excitement about working with the Puppet Enterprise and Open-Source community
- Demonstrated experience with clients and internal resources in face-to-face, telephone, and virtual meetings and the ability to work and interact as a member of a group or team
- Requires logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Applicants with Puppet Certification are a plus
- Excellent problem-solving, interpersonal and customer service skills
- Ability to work in a team environment and contribute ideas and improvements
- Strong written and verbal communication skills
- Organized, detail-oriented, and dedicated to quality work
- The role is based in the Perforce office in central Pune and requires a hybrid working pattern of three days per week, along with EMEA-hour coverage.
Preferred but not required:
- Programming skills (Ruby, Python, Perl, PowerShell, Bash, etc.)
- Experience working with Puppet Enterprise or Puppet Open Source. (Puppet 4 or anything more recent)
- Windows systems administration experience, including Microsoft PowerShell
- Large Large-scale infrastructure experience
- Knowledge of data center management, systems management, and monitoring, networking & security
- Technical Support experience in an open source/enterprise software company.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
www.perforce.com
Please click here for: EOE & Belonging Statements | Perforce Software
Top Skills
Bash
DevOps
Microsoft Powershell
Perl
Powershell
Puppet
Python
Ruby
System Administration
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle. With Perforce’s suite of products built to develop and maintain high-stakes applications, companies can finally manage complexity with efficiency, achieve speed without compromise, and run their DevOps toolchains with full integrity. Perforce gives customers a DevOps Edge, from code to business-ready.
But at the heart of our success is the people. We are a global community of collaborative experts, problem solvers, and possibility seekers who believe in making work both challenging and fun. Join us and you’ll work alongside the brightest in the business, driving innovation and growing in a career that’s moving in one direction: upward!
