In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.
What You'll Do:
- Answer ‘how to’ technical and application configuration questions to our enterprise customers.
- Assist in troubleshooting 1st and 2nd level technical issues.
- Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
- Be responsible for customer production environments.
- Build 'knowledge articles' in Coupa’s knowledge base for customers' use.
What You Will Bring to Coupa:
- Excellent written and verbal communication skills.
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
- Ability to articulate solutions to complex technical problems clearly and simply.
- Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
Skills Required
- Excellent written and verbal communication skills
- Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
- Interest in learning scripting languages and understanding of web technologies
- Ability to articulate solutions to complex technical problems
- Experience working directly with external customers in a support environment
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe comprehensive healthcare and mental wellness programs for employees and their families, positioning well‑being as a core pillar of the package.
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Leave & Time Off Breadth — Generous paid time off, parental leave, and company Wellness Days are highlighted, with remote‑work flexibility available for many roles.
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Parental & Family Support — Family‑focused offerings include parental leave, fertility benefits, family medical leave, and on‑site mother’s rooms to support caregivers.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
