What You'll Do:
- Provide second-level techno-functional support across Coupa’s suite of products, including core procurement applications and acquired solutions.
- Understand customer use cases to help them maximize the value and effectiveness of the Coupa platform.
- Manage escalations and deliver timely updates to stakeholders in alignment with Service Level Agreements (SLAs).
- Diagnose and troubleshoot issues across integrations, workflows, configurations, and APIs while driving root cause analysis and continuous improvement.
- Collaborate cross-functionally with Product, Engineering, Cloud Operations, and Customer Success teams to ensure efficient issue resolution.
- Contribute to the knowledge base through high-quality documentation and stay current with Coupa releases and certifications.
What You Will Bring to Coupa:
- 2+ years of experience working directly with external customers in a technical support environment, preferably within an enterprise software setting.
- Excellent written and verbal communication skills, with the ability to convey technical information clearly and effectively.
- Strong technical knowledge of SQL, MySQL, Linux, and Unix, with familiarity across multiple operating systems.
- Demonstrated ability to articulate solutions to complex technical problems in a clear and concise manner.
- Interest in learning scripting languages (e.g., Bash, Shell, Python) and deepening understanding of web technologies such as XML, XSLT, DOM, and HTML.
- Proven collaboration and problem-solving skills, with a proactive approach to customer success and continuous learning.
Top Skills
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
