Coupa

Technical Support Engineer - 10661

Posted 14 Days Ago

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Pune, Maharashtra

In-Office

Junior

Artificial Intelligence • Fintech • Information Technology • Logistics • Payments • Business Intelligence • Generative AI

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The Role

As a Technical Support Engineer, you'll assist enterprise customers with technical issues, configuration questions, and collaborate with various teams to ensure customer success.

Summary Generated by Built In

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform. Developing an understanding of how our customers do business and what role our products play in that business you will proficiently handle customer issues and escalations for production environments according to severity levels guidelines.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

Answer ‘how to’ technical and application configuration questions to our enterprise customers.
Assist in troubleshooting 1st and 2nd level technical issues.
Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
Be responsible for customer production environments.
Build 'knowledge articles' in Coupa’s knowledge base for customers' use.

What You Will Bring to Coupa:

Excellent written and verbal communication skills.
Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems.
Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
Ability to articulate solutions to complex technical problems clearly and simply.
Experience working directly with external customers in a support environment, preferably in an enterprise software setting.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

Top Skills

Bash

Dom

HTML

Linux

Python

Shell

Unix

XML

Xslt

What the Team is Saying

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The Company

Ann Arbor, Michigan

2,500 Employees

Year Founded: 2006

What We Do

Coupa makes margins multiply through its community-generated AI and industry leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Coupa is the margin multiplier company.

Why Work With Us

At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.

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Coupa Offices

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Remote Workspace

Employees work remotely.

Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend

Typical time on-site: None