What You'll Do:
- Provide second level of techno-functional support on Coupa enterprise solution (including power apps and acquired products that are assigned to the product vertical) and associated business understanding
- Gather and record detailed information from customers to assist in problem identification and resolution, exercising independent thinking in trouble-resolution skills and providing case status and next steps to the customer and management according to Support offerings Service Level Targets
- Work with other business units, including the Integration team, Operations, Engineering and Customer Success, as required ensuring strong customer satisfaction
- Create and contribute to the development of knowledge articles in Coupa’s knowledge base
- Read, analyze, and comprehend functional documentation in line with Coupa’s product releases in addition to keeping up to date on Training through CoupaU and completing all required certifications
What You Will Bring to Coupa:
- Must be a fast learner, self-motivated, and able to work in a fast-paced environment with minimum 5 to 7 years of Enterprise support experience
- Possesses excellent written and verbal communication skills at all levels of an organization, internally and externally
- Technical background in Linux, Unix and other Operating Systems as well as skills in using XML, HTML and other Web technologies is required while an understanding of Web servers, Application servers and Databases is preferred
- Ability to read database tables using SQL queries, and log files thus enabling effective troubleshooting and fast resolution of customer issues
- Understanding the Procurement domain as well as a knowledge and understanding of scripts will be an added advantage
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
