The Role
Provides full-time technical design, deployment, troubleshooting, and support for customer networking environments in Japan. Acts as technical lead and trusted advisor, resolving Layer 2/3 switching, routing, and SD-WAN issues. Responsibilities include onsite troubleshooting, lab replication, solution validation, vulnerability and bug reporting, customer training, implementation planning, UAT definition, and coordination with sales, engineering, product teams, partners, and global technical support.
Summary Generated by Built In
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.
Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
We believe in “walking the walk” of our strong core values, which enable us to advance successfully together. Diversity and inclusion are vital parts of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive.
Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.
Premier service Resident Engineer (PRE) is a designated resource to provide service and support for Extreme Networks products and solutions.
Premier Resident Engineer Role:
The Extreme Premier Resident Engineer (PRE) will work within a customer team of highly skilled and experienced engineers to support a full-time resident engineer position in Japan. area. The PRE role requires a broad range of technical, troubleshooting, and planning skills as well as, excellent customer communication skills. The PRE is considered a “trusted advisor” for the customer during the engagement. The PRE’s role is to provide a high-quality implementation of all areas of the Extreme Network product suites, by ensuring that all networking implementations meet the customer’s functional requirements.
Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibility:
Provide full time technical Design, Deployment and support for designated customers.
Responsible as technical lead and trusted advisor to the customer.
Participate in meetings with customer to ensure proper prioritization of scheduled activities.
Support resolving L2/3 Switch, SD-WAN, product issues in the customer site including onsite troubleshooting.
Use troubleshooting skills to perform lab replications, research more difficult problems, test engineering provided fixes to ensure the solution resolves the customer problem.
Ability to manage a high work volume with time bound constraints.
Analyzes problems and identifies solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations.
Escalate and collaborate with Extreme Global Technical Assistance Center(GTAC) to see the problem through to resolution
Provide product training to the customer.
Bug scrub report creation and explanation to the customer.
Vulnerability report creation and explanation to the customer.
Responsible as a liaison between sales, PLM, Engineering, GTAC (as required) and customer during all phases of implementation and production phases of the network.
Work with Extreme partners and sales staff to implement Extreme solutions and provide knowledge transfer as required for the defined solution.
Must maintain excellent knowledge on all Extreme product suites:
Requirements:
Fluent Japanese
In-depth knowledge of any of the following networking technologies:
Switching/Routing
SD-WAN
Expert in networking technologies with industry and regional knowledge and experience. (5 or more years’ experience)
Follow Extreme Premier Services PDIO (Plan/Design/Implement/Operate) implementation methodology. Plans to include high-level architecture diagrams, functional capabilities, highlight customer prerequisites, configurations and track deliverable dates and timelines for a production implementation. Define UAT, and Functional Validation criteria within a MOP (Method of Procedure) document.
Must have strong skills in Design, troubleshooting and problem resolution in a network environment using above network product.
Best to have a BS Degree in Computer Science or related field, or equivalent work experience.
Best to have Network Certifications desired (i.e. CCNA, CISSP, CCIE, CWTS/CWNA, etc.)
Organisation and time management skills - must be able to handle multiple issues in an organised manner
Self-motivated and have the ability to work with minimal supervision
Experience with Extreme Network products and solutions is a plus
Native or business-level English and Japanese is a plus
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on “protected categories,” Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
Skills Required
- Fluent Japanese
- Five or more years of networking experience
- In-depth knowledge of switching and routing or SD-WAN
- Expertise in network design, troubleshooting, and problem resolution
- Ability to follow PDIO implementation methodology and create architecture, configuration, UAT, validation, and MOP documentation
- Ability to manage multiple issues, deadlines, and high work volume
- Self-motivated and able to work with minimal supervision
- Bachelor's degree in Computer Science or related field, or equivalent experience
- Network certifications such as CCNA, CISSP, CCIE, CWTS, or CWNA
- Experience with Extreme Networks products and solutions
- Native or business-level English and Japanese
Extreme Networks Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Extreme Networks and has not been reviewed or approved by Extreme Networks.
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Flexible Benefits — Flexible work options and time‑off policies are emphasized through a 'Flex First' model with remote/hybrid choices and flexible or unlimited PTO. Wellness programs, volunteer time, and family leave round out a broad, adaptable package.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, including medical, dental, vision, mental health, and HSA eligibility. U.S. high‑deductible plans include a company HSA contribution, strengthening the financial value of coverage.
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Equity Value & Accessibility — Equity participation is accessible via RSUs and an ESPP that enables discounted stock purchases. Variable pay and equity components can materially lift total compensation when business performance is strong.
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The Company
What We Do
Extreme Networks, Inc. (EXTR) is a leader in cloud networking focused on delivering services that connect devices, applications, and people in new ways. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.
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