Ingram Content Group (ICG) is hiring for a Technical Support Coordinator to contribute to our Maintenance team in LaVergne, TN just outside Nashville.
In this role, this person provides technical support to the Distribution Center by installing, configuring, moving and troubleshooting PC equipment
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion and are seeking an opportunity with a fast paced, customer-centric company offering a competitive salary and benefits, we can’t wait to meet you!
Shift:
- Monday - Friday 3:30 PM - 12 AM
Required Qualifications:
- HS Diploma or GED
- 2 years’ experience in repairing and maintaining PC’s and related equipment
- 1 year work experience in at least one previous job
- 6 months work experience which included walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard
Preferred Qualifications:
- Experience with AS400 systems
- CompTIA A+ certification
- Knowledge of weber printers
- Experience with a ticketing system
Key Responsibilities:
- Installs, moves, and tests all workstation equipment including PCs, Printer, and other peripheral support in the distribution center
- Configures all associate equipment utilized in AS400 systems
- Troubleshoots problems and/or repairs or arranges for repairs with failed equipment
- Sets guidelines for vendors and establishes working relationships with vendor technicians
- Orders parts and supplies for equipment
- Responds to RF equipment failures and configuration issues
- Conducts training with associates on proper use and maintenance of equipment
- Ensures data stream is maintained
- Investigates connectivity issues that affect transmission.
Hiring Salary Range: $19.67/hr - $24.16/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Additional InformationPerks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
- EOE-Race/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
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What We Do
The world is reading. Ingram helps connect our world with the books they want—print and digital—when they need them, in the simplest ways. To better serve an increasingly connected global community of readers we are transforming the book industry for the better: through smart leadership, cutting-edge technology, and revolutionary innovations in the manufacture and distribution of books.
Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print on demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.
