Responsibilities
- Provide technical support for automation-related issues, ensuring the correct operation and integration of sensors, PLCs, and monitoring platforms.
- Diagnose and resolve complex technical problems involving industrial communication protocols, electrical diagrams, and control systems.
- Interpret and adjust electrical diagrams and PLC logic during installations or support requests.
- Collaborate with Hardware, Data Science, and Product teams to improve hardware-software integration in industrial environments.
- Knowledge of electrical equipment and networks, as well as terminology related to this field and their applications: power factor, phase diagram, consumption, reactive power, phases, etc
- Provide both remote and on-site support to ensure customer satisfaction and reduce downtime.
- Document technical cases, customer interactions, and solutions through our Helpdesk and CRM (HubSpot).
- Assist in identifying technical opportunities for upsell, expansion, or system optimization.
- Share knowledge internally and contribute to the creation of technical documentation related to automation and industrial integration.
Bonus Points
- Fluent in English.
- Previous experience in B2B technical support roles or industrial automation projects.
- Experience with sensor installation and sizing (vibration, temperature, pressure, flow, etc.).
- Knowledge of SCADA/DCS systems and industrial instrumentation.
Skills Required
- Technical support experience in automation-related issues
- Ability to diagnose complex technical problems
- Experience interpreting and adjusting electrical diagrams
- Knowledge of industrial communication protocols
- Proficiency in documenting technical cases
What We Do
Tractian is a machine intelligence company that offers industrial monitoring systems. Tractian builds streamlined hardware-software solutions to give maintenance technicians and industrial decision-makers comprehensive oversight of their operations. It is democratizing access to sophisticated real-time monitoring and asset operations tools. Tractian's solutions are used in environments that address a combined total of 5% of global industrial output. The company’s broad market reach is evidenced in its customer base from various industries, such as John Deere, Procter & Gamble, Caterpillar, Goodyear, Carrier, Johnson Controls, and Bimbo, the owner of the brands Little Bites and Thomas Bagels. Tractian's customers see a 6-12x ROI with savings of $6,000 per monitored machine annually on average. In a major milestone and a first for the industry, Tractian launched the AI-Assisted Maintenance category in the industrial sector. In this new paradigm, artificial intelligence identifies machine problems and suggests preventive actions to be taken, giving invaluable insight and support to maintenance professionals. It is important to highlight that the intent of Assisted Maintenance is firmly rooted in augmenting maintenance professionals to provide more assertive diagnosis with human-in-the-loop feedback. Tractian's mission is to elevate this category of workers in a highly impactful way. The Assisted Maintenance category will provide unimaginable support for maintenance professionals. By combining shop floor expertise with our technology, maintainers will be able to anticipate and address issues with unprecedented accuracy and speed
