Technical Support Associate

📍Manchester (Hybrid, up to 2 days WFH) | 💰 £25.5k - £27k

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

As we continue to scale, the volume and complexity of onboarding and data-related work across our platforms have grown alongside us. We’re now hiring a dedicated Tech Support Associate to own the operational and technical processes that underpin customer onboarding and data imports from a new client's old CRM to Street.

This is a brand-new role, created to bring focus, visibility and structure to an area of the business that’s becoming increasingly important as we grow. You’ll play a key part in shaping how this role works day-to-day and how it could evolve in the future.

If you enjoy problem-solving, improving processes and being trusted with real responsibility, this is a chance to carve out a role and shape your career in an ambitious and rapidly growing company.

• You’re naturally curious and enjoy getting to the bottom of how things work - especially when something doesn’t go to plan.

• You’re confident communicating with a wide range of people, whether that’s technical teams, non-technical stakeholders or external partners, and you know how to ask the right questions to fully understand an issue.

• You’re comfortable working with technical tools and data, and you’re not afraid to roll your sleeves up and investigate. You might already have experience using tools like SQL, working with large CSV files, using the terminal, or exploring cloud platforms such as AWS - or you may simply have the appetite and confidence to learn.

• You enjoy bringing order to ambiguity, improving efficiency and taking ownership of your work. You’re organised, calm under pressure, and able to prioritise effectively when multiple things are happening at once.

• You take pride in doing things properly and seeing problems through to resolution.

• Taking ownership of onboarding and data processes across Street and Bridge

• Running imports, uploading and manipulating CSV data, and triggering automated workflows

• Monitoring automated processes and investigating issues when they arise

• Carrying out root cause analysis to understand why problems occur and how to prevent them in future

• Fixing or correcting data when information provided is incomplete or inaccurate

• Working closely with engineering and other internal teams to gather context and resolve technical issues

• Helping introduce more structure, prioritisation and (over time) clearer SLAs around this area of work

• Supporting onboarding for technical specialists and accounting teams, helping bridge gaps between teams

• Proactively identifying opportunities to improve efficiency and processes as the role matures

As your confidence and knowledge grow, so will your impact. While this role starts with a clearly defined remit, there’s genuine potential for it to evolve over time - whether that’s supporting additional teams, improving how we operate at scale, or developing leadership responsibilities in the future.

Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application!

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

Street.co.uk launched back in 2020 and serves as our game-changing CRM, allowing agents to deliver a service that aligns seamlessly with the modern, 'on-demand' needs of customers and their busy lifestyles. With its beautiful design and user-friendly interface, Street.co.uk is dedicated to the singular goal of delivering an incredible customer experience.

🏠 Hybrid-working - you can work from home up to 2 days per week
🏖️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!)
💪 Joining a culture that supports your development and encourages growth
📚 £500 yearly L&D budget for your career development
🎂 Your birthday on us - we pay, you stay away
🙋 ‘Give something back’ - 2 paid days volunteering on us
👶 Enhanced maternity, paternity & adoption pay
🧠 Mental health & well-being support via Health Assured
🧘 Regular well-being initiatives
🚀 Joining a new team in an exciting business with huge ambition
👥 Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day
👩🏿‍💻 A chance to work on cutting-edge technology
🐶 Comfortable, relaxed office space - office dogs welcome!
🍻 Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
🎊 Company and team off-sites, events and happy hours
🚴 Cycle to work scheme
🚗 Electric car salary sacrifice scheme
🌍 Feel good about sustainability - we're a climate-positive company!

Up to £32,000, dependent on experience. However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know.

We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified.

3 stages = Introductory call with one of our Talent team > Technical interview > Culture interview

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know!