Technical Support Associate

Sorry, this job was removed at 06:21 p.m. (CST) on Wednesday, Oct 15, 2025
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Salt Lake City, UT
Hybrid
Artificial Intelligence • Software
The #1 platform for remote sales teams.
The Role

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

As a Technical Support Associate, you’ll be at the forefront of the Gong customer experience & create #ravingfans by providing an exceptional & consultative support experience for our customers. Support Associates are proactive, innovative, and empowered to solve the customer challenges of today, while thinking strategically to delight our customers long term. We operate on a hybrid working model, which we define as 3 days a week in our Lehi, UT office. 

RESPONSIBILITIES

  • Deliver an outstanding support experience via email, web, and phone for customers using Gong products while meeting key performance goals.
  • Learn the ins and outs of Gong products and build expertise with common integrations (such as telephony systems, web conferencing tools, Salesforce, and APIs).
  • Partner with internal teams to troubleshoot issues, help identify potential bugs, test solutions, and communicate updates clearly to stakeholders.
  • This is a small team! Everyone has an opportunity to represent the Voice of the Customer with Success, Sales and Product teams to influence priorities, resources, roadmaps and deliverables.
  • Contribute to creating resources—like documentation, training materials, or process guides—that help both customers and teammates succeed.

QUALIFICATIONS 

  • Technical Support Associate interested in going above and beyond for customers to create #ravingfans
  • Strong communication skills (both verbal and written), with the ability to explain technical concepts in a clear and friendly way.
  • Recently completed a technical degree and interested in growing your career in technical support.
  • Self-motivated, proactive, and eager to learn new skills and technologies.
  • Curious, resourceful, detail-oriented, and organized, with a problem-solving mindset.
  • Familiarity with platforms like Zoom, Dialpad, GoToMeeting, or other telephony/web conferencing tools is a plus.
  • Exposure to Salesforce, APIs, or programming/scripting languages is a bonus, but not required—just bring your eagerness to learn!

PERKS & BENEFITS

  • We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • 401(k) program to help you invest in your future.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.
  • Work from home stipend to help you succeed in a remote environment.

This is an hourly role with a hiring range equating to is $64,000-68,000 USD.

Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. 

We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.

Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.

To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.

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The Company
HQ: San Francisco, CA
1,100 Employees
Year Founded: 2023

What We Do

We created the Revenue Intelligence category to enable leading revenue teams to get the unfiltered truth about their customer interactions, their deals, and transform the way they go to market.

Why Work With Us

Each department strives to be the best at its craft, yet, we're here to win as a team as well! From our engineers working with the latest in machine learning, to our world-class sales and success teams, we’ve created an inclusive culture where everyone is set up for success.

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