Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Make your mark at one of the biggest names in payments. We’re looking for a Tier 2 Technical Support Specialist to join our ever evolving Genius division and help shape the future of global commerce. In this role, you’ll serve as a trusted technical expert, helping restaurants stay connected, process payments reliably, and deliver seamless experiences to their customers. Your expertise will directly influence business continuity by resolving complex technical challenges, minimizing operational disruption, and driving long-term improvements across our Point of Sale (POS) ecosystem. Working alongside Product, Engineering, Training, and Support teams across the globe, you’ll have the opportunity to strengthen customer success, contribute to product innovation, and play a meaningful role in advancing Global Payments’ mission to power commerce worldwide through technology, partnership, and exceptional service.
What you'll own- Drive rapid resolution of complex technical issues across Point of Sale (POS), payment processing, hardware, software, and networking environments, helping restaurant operators maintain business continuity and deliver exceptional customer experiences.
- Own escalated support cases from diagnosis through resolution, ensuring timely outcomes, clear communication, and accountability that builds trust with clients, dealer partners, and internal stakeholders.
- Identify recurring trends and influence long-term improvements by translating technical insights into recommendations that enhance product performance, reduce future disruptions, and improve operational efficiency.
- Enable customer success through technical expertise, helping operators maximize the value of their technology investments while improving system reliability, adoption, and performance.
- Contribute to a culture of continuous improvement and knowledge sharing, strengthening team capabilities, accelerating issue resolution, and supporting scalable growth across support operations.
- Proven experience in technical support, help desk, customer support, or a related environment, with a track record of successfully resolving complex customer-facing issues.
- Strong troubleshooting capabilities across software, hardware, networking, and connectivity challenges, with the ability to identify root causes and deliver effective solutions.
- Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Demonstrated ability to manage competing priorities, exercise sound judgment, and maintain a high level of service in a fast-paced environment.
- A customer-first mindset with a strong sense of ownership, accountability, collaboration, and commitment to delivering positive business outcomes.
- Experience supporting Point of Sale (POS) platforms, restaurant technology, hospitality solutions, or merchant-facing software products.
- Knowledge of payment processing technologies, EMV (Europay, Mastercard, and Visa) devices, payment terminals, and merchant services environments.
- Familiarity with networking concepts, Microsoft 365, Active Directory, remote device management tools, or dealer and channel partner support models.
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Skills Required
- Proven experience in technical support, help desk, or customer support
- Strong troubleshooting across software, hardware, networking, and connectivity
- Excellent communication skills for technical and non-technical audiences
- Ability to manage competing priorities, exercise sound judgment, and maintain high service levels
- Customer-first mindset with ownership, accountability, and collaboration
- Experience supporting Point of Sale (POS) platforms, restaurant or hospitality technology
- Knowledge of payment processing technologies, EMV devices, and payment terminals
- Familiarity with networking concepts, Microsoft 365, Active Directory, and remote device management tools
Global Payments Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global Payments and has not been reviewed or approved by Global Payments.
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Healthcare Strength — Healthcare coverage includes medical, dental, vision, and employee assistance programs, and is commonly regarded as a strong component of the total package.
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Retirement Support — Retirement programs feature a company 401(k) match and an employee stock purchase plan, which are positioned as meaningful parts of overall rewards.
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Leave & Time Off Breadth — Paid holidays, PTO, and parental/family‑friendly policies are part of the offering, contributing to perceived overall value even when cash pay is seen as average.
Global Payments Insights
What We Do
Global Payments (NYSE: GPN) is a Fortune 500 payments technology company, delivering the leading complete worldwide commerce ecosystem. Our unique, connected infrastructure unifies every aspect of commerce, from issuer solutions to payments, and the innovative software that delivers seamless customer experiences. Headquartered in Atlanta, Georgia, we’re a worldwide team of over 24,000 people—including local experts on the ground in nearly 40 countries. Together, we support thousands of businesses across more than 100 industries. Empowering commerce for everyone.
