Technical Support Assistant Manager

SUMMARY OF THE ROLE

We’re seeking a Technical Support Assistant Manager who will provide expert technical advice regionally on the practical execution of any given project(s) within Powder coatings segment and on specifically identified key projects. This can be done by planning and monitoring activities to ensure the coating specification is met, and the job is completed according to contract, customer’s and Jotun’s satisfaction.
This position will report directly to Regional Technical Services and Support Manager - Powder, and will be based in Shah Alam, Malaysia.

Responsibilities

• Act as concept specialist regionally by interacting with customers and stakeholders, sharing information, and advising to ensure that the customer has received all necessary information concerning the application of products.
• Train internal and external applicators by holding practical and theoretical sessions and demonstrations in order to ensure that the applicators are approved in applying the relevant products.
• Carry out complaint surveys by conducting inspections relevant to the complaint in order to compile an accurate, detailed report to support the investigation phase of the complaint process.

• Share learning and knowledge from complaint cases by documenting corrective actions taken and their effects, in order to limit the occurrence of the claim and Jotun’s risk exposure.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

Qualifications 

• Bachelor’s Degree with minimum 4 years of relevant experience required.
• Preferably have experience and knowledge in Technical or R&D.
• Strong communication and influencing skills.
• Ability to travel within the region when required.
• Good communication in English and Chinese both reading and speaking.

Personal Qualities

• Acts on own initiative, makes things happen and accepts responsibility for the results.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Demonstrates specialist knowledge and expertise in own area; participates in continuous professional development.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.

What We Offer

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team buildings and social activities.

POSITION INFORMATION

Company:

Jotun Paints (Malaysia) Sdn. Bhd.

Contract Type:

Regular

Time Type:

Full time

CLOSING DATE (dd.mm.yyyy):

23.12.2024

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Malaysia and Singapore were established in 1983 and 1971, respectively. With the consolidation of Jotun Malaysia & Singapore in 2016, the organisation has consistently delivered strong growth and profitability to become today one of the main contributors to our business in the South East Asia and Pacific region. The company operates three factories in Shah Alam and Nilai and has a wide network of offices and warehouses across Malaysia and Singapore, providing efficient and timely response to our customers. Our aim is to develop employees through a culture of continuous feedback, learning and growth.

Visit our Career Page to know more about life at Jotun.

Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.

If you think that this role is what you could be doing next, apply now!