Description
Velocity Network, Northwest Pennsylvania’s leading technology services firm, is currently searching for a Technical Support and Project Specialist to join our growing team. In this role, you will be part of an innovative company at the forefront of our industry. You’ll have the opportunity to work with the latest technologies, collaborate with leading tech specialists, and grow your career in a fast-paced supportive environment.
The Technical Support and Project Specialist provides advanced technical support for IT infrastructure projects and serves as an escalation resource for complex technical issues that cannot be resolved by frontline support teams.
Key responsibilities:
- Complete server, cloud, virtualization, and network infrastructure project tasks.
- Evaluate client needs and technical requirements to scope appropriate solutions in support of project design and implementation.
- Diagnose complex IT infrastructure issues and determine appropriate solutions.
- Serve as an escalation resource for cross-functional teams by evaluating advanced technical issues, determining appropriate action, and supporting timely resolution.
- Identify and effectively communicate technical risks, obstacles, or changes that may affect project requirements, schedules, or success.
- Work collaboratively and proactively with internal teams to exchange information, coordinate technical activities, and support successful project and issue resolution.
- Maintain accurate and complete documentation of work performed.
A qualified candidate must have:
- A high school diploma or equivalent; associate's degree or technical training in information technology, computer networking, systems administration, or a related field preferred.
- 3+ years of IT support experience; additional experience implementing IT infrastructure projects or resolving high-level technical issues preferred. Equivalent combinations of education, training, and relevant experience will be considered.
- Advanced knowledge of server, cloud, virtualization, and network infrastructure, including migrations and complex troubleshooting.
- Strong problem-solving and communication skills, with the ability to resolve complex technical issues and communicate risks effectively.
- A valid driver's license with a good driving record.
- The ability to meet all requirements for working in Pennsylvania schools, including successful completion of required Act 34, Act 151, and Act 114 background clearances following hire.
VNET offers a comprehensive compensation and benefits package including:
- Competitive Base Pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts/Section 125 Plan
- 401(k) Savings Plan with a company match
- Life Insurance
- Short Term Disability Insurance
- Paid Time Off
- Sick Time
- Paid Holidays
- Employee Assistance Program
- Free Parking
- On-Site Fitness Facility
If you’re looking for a challenging career that will allow you to showcase your talents, skills, and expertise, a position at VNET could be a great fit.
Skills Required
- High school diploma or equivalent
- Associate's degree or technical training in information technology, computer networking, systems administration, or a related field
- At least 3 years of IT support experience
- Experience implementing IT infrastructure projects or resolving high-level technical issues
- Advanced knowledge of server, cloud, virtualization, and network infrastructure, including migrations and complex troubleshooting
- Strong problem-solving and communication skills
- Valid driver's license and good driving record
- Ability to meet Pennsylvania school employment requirements, including Act 34, Act 151, and Act 114 background clearances
What We Do
Velocity Network (VNET) is a Northwest Pennsylvania managed technology services provider serving businesses with security-focused managed IT, strategic IT guidance, and proactive support. Its offerings include cloud and disaster-recovery services, cybersecurity, fiber-optic internet connectivity, and business voice/VoIP solutions. The company pairs enterprise-grade technology and network infrastructure with local expertise to help organizations keep operations reliable, secure, connected, and prepared for changing technology needs.
