Technical Support & Analytics Specialist

Position Summary

We are seeking a highly organized and detail-oriented Administrative and Technical Specialist to join our dynamic team. In this role, you will be responsible for a wide range of administrative tasks, managing our service network, and implementing new processes and procedures.

Role and Responsibilities

Administrative Support:

• Provide administrative support to the service team, including scheduling, coordinating, and managing various tasks.

• Maintain accurate records and documentation related to service activities.

• Prepare reports and presentations as needed.

Service Network Management:

• Oversee the day-to-day operations of our service network in both the Czech Republic and Slovakia.

• Coordinate with service technicians to ensure timely and efficient service delivery.

• Develop and maintain relationships with suppliers and vendors.

Process Improvement:

• Identify opportunities for process improvement and implement new procedures to enhance efficiency and effectiveness.

• Develop and maintain standard operating procedures (SOPs).

• Analyze data to identify trends and make data-driven recommendations.

Project Management:

• Manage special projects as assigned, such as implementing new software or hardware.

• Coordinate with cross-functional teams to ensure successful project completion.

Customer Relationship Management:

• Build and maintain strong relationships with customers.

• Handle customer inquiries and complaints in a professional manner.

Skills and Qualifications

To be successful, you will possess the following skills and attributes:

• Experience in a technical role.

• Strong organizational and time management skills.

• Written and verbal communication skills in both Czech and English.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Experience with CRM and project management software.

• Ability to work independently and as part of a team.

• Strong problem-solving and analytical skills.

What you can expect from Samsung:

• Work in one of the biggest and the most innovative companies around the Globe

• Learning and Development

• Volunteering Opportunities

• Friendly working environment

• Motivating remuneration and interesting company benefits: Contributions to sports, culture, and leisure activities, pension plan contribution, Exciting corporate events, Generous discounts on company products, Access to educational courses and training, Flexible work hours, Five weeks of vacation, Meal vouchers, Occasional work-from-home, On-site refreshments, Four sick days

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Also, we want to inform you that at Samsung Electronics Czech and Slovakia, during the selection process, we prevent the violation of other companies' trade secrets.

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