Technical Support Analyst

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all.

In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. 

Want to know why we are a great place to work, click on the link to learn more.

www.asx.com.au/about/careers/a-great-place-to-work

The ASX team brings together talented people from a diverse range of disciplines. 

We run critical market infrastructure, with 1 in 3 people employed within technology.  Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing.  We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. 

Provides first and second level technical support on all systems within the Markets Line of Business, this includes Trading (ASX and ASX24), Reference Data Management, Market surveillance, Market Announcements, Regulatory Data Feeds, BBSW, Clearing, Risk and Margining systems.

Your Responsibilities: 

• Provision of 2nd level support for BBSW to internal and external customers for Production and Business Continuity environments and supporting the Non-Functional Testing & IWT.

• Undertake the day-to-day operations of the platforms, including incident management, problem identification, prioritisation and issue management for the various production, test and development environments.

• Maintenance of technical documentation required by the team for operational support

• Participate in non-functional testing and requirement reviews required by projects and BAU releases

• Assist in the implementation of software release through various environments. Ensure Change Control process is closely adhered to, including appropriate risk assessments & mitigation actions, communications to the relevant business, technology, participants and vendor stakeholders

• The role will require weekend and after-hour installation/upgrades and technology migrations to be part of support roaster.

• Understand and analyse the interdependencies within complex systems, troubleshoot more effectively anticipating how changes in one part of the system might impact other dependencies

Must have skills:

• 5+ years supporting high availability, performance and time critical systems.

• Methodical problem-solving skills such as root-cause analysis, post-issue follow-up, documentation and knowledge transfer

• Excellent technical skills hosting and maintaining applications on MS Windows Servers (2022) and Redhat Linux.

• Experience with production systems alerting and monitoring tools (Grafana, Observability)

• Maintenance of technical documentation required by the team for operational support

• Experience with DevOps and Continuous Integration tools (GITLAB, Nexus, SonarQube)

• Programming and scripting skills with PowerShell, Bash, Perl or Python

• Good understanding of TCP/IP networks and infrastructure to diagnose connectivity issues.

Nice to have:

• Passionate about solving problems, troubleshooting software issues and triaging environment issues.

• Excellent verbal and written communication skills with the ability to work with internal and external stakeholders

• Capital Markets industry experience such as understanding of exchange-traded futures and options, derivatives markets, and the business processes related to clearing of member trades

• Lateral thinker - bring forward ideas that will automate repeatable tasks to reduce work effort and ensure quality deliverables

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know.

At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements.

We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process.