As Tech Support Analyst, you will:
- Analyse and fix technical issues reported by the Customer Care Team (Level 1)
- Set and monitor the SLAs (response time, quality of the answers, etc)
- Provide the right tools and create a process to ensure the best quality tech support
- Work with the Technical Managers and the Product Owners to categorise and prioritise the tech tickets
- Work with the tech team to track the status of product fixes and feature requests, and provide consolidated updates to the customers
- Actively work with the other Tech Support Team members, discuss the feedback and drive improvements in the current process
What will contribute to your success:
- Minimum 2 years of experience in Tech Support/L2 profile
- Ability to read and understand code in any programming language, along with hands-on experience using Git
- Knowledge about API methods (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX)
- Knowledge of Databases (MySQL/MSSQL/Oracle, MongoDB would be preferred)
- Knowledge of JSON/XML, Good to know any monitoring tool
- Knowledge of any web developer tool (Inspect Element)
- Knowledge of basic terminal commands (like cd, grep, cat, mv, rm, etc)
- Empathy for our clients and owners in solving their issues
- Excellence in bug troubleshooting, KPIs and SLA management
- Excellent communication skills
Interview Process:
- Round 1 - HR Screening (15 mins)
- Round 2 - Technical Interview (60 mins)
- Round 3 - Hiring Manager Interview (45-60 mins)
- Round 4 - HR round (30 mins)
What we offer:
- A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
- Hybrid working with 2 days of work from home.
- The chance to grow your professional and technical skills, with actual room for career progression
- A modern office in a central location with free fruits and drinks, and a lot of fun activities
- Excellent referral program where employees can choose a gift item worth 1.5 lac, including a bike, flight tickets, and many more.
- 1.4 times your day salary if you're working on any week off or holiday due to critical tasks or issues
- An umbrella of leaves and holidays
- Budget to support your workspace at home
- Medical insurance of INR 10 lakh is borne by the company.
- An employee-friendly compensation structure that includes tax-saving optional components, where the employee can save extra tax
- Bi-annual global company offsite; inter-office trips.
- Virtual Festival and Birthday celebrations, Team parties, and team-building outings.
Brevo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brevo and has not been reviewed or approved by Brevo.
-
Healthcare Strength — Healthcare coverage includes comprehensive medical, dental, and vision with mental‑health support, alongside employer‑backed plans in key markets. Coverage breadth is complemented by protections like disability insurance.
-
Parental & Family Support — Parental‑leave top‑ups and family‑support provisions (including dedicated days for a child’s illness) are emphasized across locations. These offerings elevate the overall package for caregivers beyond baseline policies.
-
Flexible Benefits — Remote/hybrid options, home‑office stipends, and flexible schedules are available in multiple locations. These elements indicate adaptable benefits design that supports different working arrangements.
Brevo Insights
Similar Jobs
What We Do
At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers. From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection. As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance. Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches. We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!
Gallery
