Technical Support Analyst

Sorry, this job was removed at 02:37 p.m. (CST) on Thursday, Sep 12, 2024
Easy Apply
Durham, NC
Hybrid
75K-85K Annually
1-3 Years Experience
Cloud • eCommerce • Information Technology • Retail • Software • Database
The global leader in composable commerce
The Role

Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

  • Drive Results: We think big, work smart, and execute fast to transform the future of commerce
  • Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
  • Champion Customers: We go the extra mile for our customers to help them unlock their full potential
  • Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

The Opportunity:

Our rapidly growing cloud-based company is looking for a Technical Support Analyst who is passionate about problem-solving, eager to support other commercetoolers, and excited to work with global team members in Munich, Berlin, Durham, and beyond.

A typical day in the role would include providing customer support for our employees through tickets, Slack, email, and in person, assisting with employee on and off boarding, project work, and asset management of our office hardware.

Please note: This is a hybrid role with 3 days a week in person at our Durham office.

Your Mission:

  • Provide exceptional first-line technical support to a global workforce, resolving issues related to Macs, Google Suite, and our suite of corporate applications
  • Maintain the health and stability of our company network through proactive troubleshooting and monitoring
  • Manage hardware logistics, including scheduling shipments and maintaining an accurate inventory
  • Contribute to the development and implementation of new IT processes and procedures
  • Champion IT initiatives and collaborate with the global technical team on company-wide projects
  • Perform additional duties as assigned

What you need to succeed:

  • Experience in a technical support role, ideally supporting Mac environments, networks, and various applications
  • Proficiency in Google Suite administration, Atlassian Cloud and Slack
  • Working knowledge of local network infrastructure, including components like routers, switches, and firewalls
  • Excellent problem-solving and troubleshooting skills with a methodical approach
  • A growth mindset with an aptitude for learning new skills and technologies
  • The ability to prioritize, manage multiple tasks effectively, and meet deadlines
  • A strong customer service orientation with a commitment to user satisfaction
  • The ability to work independently while collaborating effectively with a team

Nice to have:

  • Comptia A+, Comptia Network+, CCNA certifications


We care about your Growth and Well-being

☀️ Remote Work: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

⌚️ Flexibility: Morning person or night owl? We believe in outcomes and motivated employees

🚀 Mindset & Growth: A diverse, creative workspace with an international culture & learning environment


Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

US Pay Range

$75,000$85,000 USD

What the Team is Saying

María Barrena
Yahia El Tai
Anita Temple
The Company
HQ: Munich
700 Employees
Hybrid Workplace
Year Founded: 2010

What We Do

commercetools founded the headless commerce concept, and is the industry-leading composable commerce platform enabling brands to adapt and lead evolutions in digital commerce. commercetools provides its customers with the agility and tools needed to innovate and iterate on the fly, merge on and off-line channels, take advantage of new markets, drive new and higher revenue-generating opportunities, and future-proof their eCommerce business –– without incurring technical and operational risks.

Today, commercetools is trusted by some of the world's most iconic brands including Audi, Danone, Eurorail, NBCUniversal, Sephora and Volkswagen Group, and many more.

Why Work With Us

Our Guiding Stars are the values at the heart of our organization that drive everything we do: Drive Results, Cultivate Belonging, Champion Customers, and Adapt Boldly. We are committed to creating meaningful change not only in our industry but also in the communities we engage with.

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commercetools Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We do not request or track mandatory in-office attendance for most roles, yet we do encourage it for meaningful in-person interactions and connection to help increase our sense of belonging, our collective performance, and overall satisfaction.

Typical time on-site: Flexible
HQMunich, DE
Amsterdam
Berlin
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Durham, NC
London, GB
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