We are seeking a skilled Desktop/Technical Support Technician to provide hands-on IT support at the Puller Veterans Care Center (PVCC), a medical facility supporting approximately 200 IT devices, including desktops, laptops, printers, phones, and mobile devices. The technician will also provide occasional support to remote Veterans Benefits sites.
Key Responsibilities
Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other IT assets.
Support Microsoft 365/O365, Microsoft Edge, Google Chrome, email, PST files, calendars, and distribution lists.
Configure and troubleshoot Android and Apple mobile devices.
Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, routers, switches, and wireless access points.
Support desktop hardware, software, applications, mobile devices, and telephone systems.
Monitor network/system performance and resolve infrastructure issues.
Manage IT inventory, ticketing, reporting, and end-user support activities.
Identify and report security vulnerabilities and incidents.
Maintain technical documentation, procedures, and training materials.
Provide professional, customer-focused support and work effectively with IT teams and vendors.
Required Qualifications
Strong experience with Windows OS, Microsoft 365/O365, desktop support, hardware/software troubleshooting, and IT assets.
Working knowledge of networking and IT security.
Strong troubleshooting, problem-solving, communication, organization, and customer service skills.
Ability to create clear technical documentation.
Reliable transportation and clean driving record for occasional travel to satellite offices.
Ability to lift up to 50 lbs. and perform hands-on physical IT support activities.
Preferred
Experience supporting healthcare, government, or enterprise IT environments.
Experience with ticketing systems, IT inventory, and remote/field support.
Skills Required
- Strong experience with Windows operating systems
- Strong experience with Microsoft 365 or Office 365
- Strong desktop support experience
- Hardware and software troubleshooting experience
- IT asset support experience
- Working knowledge of networking
- Working knowledge of IT security
- Strong troubleshooting and problem-solving skills
- Strong communication, organization, and customer service skills
- Ability to create clear technical documentation
- Reliable transportation and clean driving record
- Ability to travel occasionally to satellite offices
- Ability to lift up to 50 pounds and perform hands-on physical IT support
- Experience supporting healthcare, government, or enterprise IT environments
- Experience with ticketing systems, IT inventory, and remote or field support
What We Do
Info Origin is an AI-first technology company. We design and deploy intelligent systems that help enterprises operate with clarity, speed, and scale. From advanced analytics to autonomous workflows, our work is grounded in real-world impact. Our approach brings together data, engineering, and AI to modernize applications, unlock insight, and orchestrate complex operations with precision. Our products and platforms extend this capability: AgentFarm — multi-agent, enterprise-grade, policy-governed AI workforce that enables structured execution, resilient workflows, and full auditability, with parallel reasoning, tool orchestration, and real-time observability. Contract Insights — AI-driven clause extraction, NL search multi-document comparison engine for legal and commercial workflows. CDMS — intelligent document creation, collaboration, and compliance, powered by AI-based automation. Info QA — codeless test automation with end-to-end traceability. We partner with organizations to translate AI ambition into measurable outcomes - securely, responsibly, and at scale.
