Technical Support Analyst (VIC)

About Nexigen Digital

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve.

Every day our all-Australian team delivers exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Joining our Technical Support team

We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers.

The position

• Monitor and respond to service alerts
• Diagnose issues with domain names
• Performing Linux and cPanel server administration and troubleshooting
• Assist customers with technical support enquiries, via phone, live chats, and/or emails

Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster.

The right person (is it you?)

As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far.

To be the best in this role, we are looking for people with the following attributes:

• A passion for technology (cyber security, gaming, PC building, etc.)
• The ability to absorb information and learn quickly
• Efficient problem-solving skills
• A positive attitude towards our customers and service delivery
• Attention to detail

Any previous experience in the following areas would be highly regarded:

• cPanel (WHM) control panel
• Domain names
• DNS
• FTP, SSH and email protocols such as POP3, IMAP and SMTP
• Linux (CentOS) and VMware
  

The Benefits of Working With the Nexigen Digital Team

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne, thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the complimentary perks include:

• A weekly selection of delicious meals is prepared in our on-site kitchen for breakfast and lunch
• A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit
• A drink fridge loaded with an assortment of soft drinks, juices and water
• A fully equipped private gym with access to our personal trainer
• A team wellness centre featuring an 85” 4K TV, with loads of streaming services
• An on-site salon where our resident barber and stylist provide free haircuts on a regular basis
• Regular social events with your team and the whole company
• And the best end-of-year celebrations of any company in our industry!
  

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment.

If this sounds like you, submit your application today, and we look forward to speaking with you soon.