About Blue Ridge Solutions, Inc
We are Blue Ridge, creators of the leading supply chain platform for distributors, retailers, and manufacturers. Our fast-growing and exciting SaaS supply chain planning platform provides cutting-edge supply chain solutions including forecasting and demand planning, replenishment, S&OP, rough-cut capacity planning, and pricing. Our software helps businesses gain control, improve forecasting precision, reduce costs, improve service levels, and increase profit.
Opportunity
If you have an unwavering commitment to provide outstanding support and service to customers, then we want you on our Team! Join Blue Ridge as a Technical Support Analyst and work proactively with our customers to improve their operations.
Responsibilities
The essential duties of the Technical Support Analyst are:
· Take pride in your interactions with our customers and develop positive working relationships both externally and internally
· Provide technical and user support to our clients; follow the appropriate escalation procedures
· Write SQL queries to report and analyze our client databases and to be able to debug issues as required
· Write batch scripts to support our software’s background processes and to be able to debug issues as required
· Assist with building new client systems utilizing our SaaS solution
· Respond to client support issues via email and phone
· Utilize a ticketing system to track and fully document all client support communication, escalation and resolutions
· Effective and timely communication with customers, co-workers and manager
· Demonstrates strong analytical and problem-solving skills working independently and with the team
· Initiative and willingness to go the extra mile for our customers and coworkers
Skills and Qualifications
Education: Bachelor’s degree in computer science, statistics, supply chain management or similar
Experience: 3+ years’ SQL experience
Other skills/qualities desired include:
Must be able to work US Eastern Standard Time Zone 7am-3pm - IST to 4.30 PM to 12.30 AM
· Self-starter with minimum supervision
· Strong analytical and problem-solving skills
· Excellent communication skills both written and verbal
· Ability to write complex MS SQL queries
· Proficient in MS Excel (knowledge of pivot tables and data import)
· Knowledge of IIS
· Knowledge of file transfer protocols and management of FTP servers
· Strong attention to detail
· Strong analytical skills
· Ability to communicate well with clients and co-workers
· Interest in learning and developing new technical skills
· Experience with Atlassian suite of products a plus
· Experience in Supply Chain Planning or Inventory Management a plus
This a remote position working from Pune India
Skills Required
- Bachelor's degree in computer science, statistics, supply chain management or similar
- 3+ years SQL experience
- Ability to write complex MS SQL queries
- Ability to write and debug batch scripts
- Proficient in MS Excel (pivot tables, data import)
- Knowledge of IIS
- Knowledge of file transfer protocols and management of FTP servers
- Must be able to work US Eastern Standard Time Zone hours (7am-3pm EST / IST 4:30pm-12:30am)
- Self-starter with minimum supervision
- Excellent written and verbal communication skills
- Experience with Atlassian suite of products
- Experience in Supply Chain Planning or Inventory Management
What We Do
Achieving a resilient supply chain sits at the intersection of demand, price and inventory – where a company’s customers, suppliers and their operations meet. Blue Ridge blends the disciplines of supply chain demand planning and pricing together under a fully configurable cloud-based platform. Highly digital operations in today’s dynamic market generate a need for game-changing, decision-driving data metrics. No longer can “gut-instinct” guesses survive. The Blue Ridge planning and pricing platform gives business leaders app simplicity that uniquely integrates data science-rich inventory forecasting capabilities with price optimization insights. From modeling, right-sizing inventory and transparency, Blue Ridge bases success off increases in customer profitability and service levels. Through automation, expert consulting, analytics and synchronization, Blue Ridge offers an easy ramp-up and continuous value to guarantee resiliency. Blue Ridge empowers Wholesale Distributors, Specialty Retailers and Discrete Manufacturers with the capability to adapt to market, product and competitive challenges by efficiently and effectively managing an ever-volatile supply chain. Learn more at https://blueridgeglobal.com/ or request a demo at https://blueridgeglobal.com/request-demo/.
